Manager Digital Commerce Merchandising
About The Position
Supports the implementation of Digital Commerce merchandising strategies and shapes online customer-centric pricing, promotions, and assortment decisions, while providing input on digital marketing programs for assigned categories. Collaborates with cross-functional teams to plan and execute online merchandising strategies aligned with the organization’s vision. Manages ongoing business through insight-led decision-making, assortment optimization, category marketing, visual merchandising, and supplier management. The role plans and manages sales, gross profit, inventory control, and merchandise turnover objectives for assigned online categories. It develops digital merchandising, marketing, and promotion plans to drive omnichannel revenue and profit, ensures a consistent digitally enabled customer experience, manages supplier relationships and contract negotiations, and uses market, competitive, and customer insights to guide strategy. The position also collaborates with Product Management on website capabilities, recommends and manages new initiatives, contributes to sales and gross-profit forecasting, and works with cross-functional teams to mitigate losses and optimize profitability. The role shares information to improve workflows and cross-departmental relationships, evaluates digital merchandising practices and tools, and guides, coaches, and develops team members. It allocates resources, supports staffing and performance management, and fosters employee morale and an inclusive workplace.
Requirements
- Bachelor’s degree and at least 2 years of merchandising experience, or a high school diploma/GED and at least 5 years of merchandising experience.
- At least 1 year of experience working with P&L concepts, including revenue, cost of goods, gross profit margin, operating expenses, and income.
- Knowledge of customer-centric retailing principles and customer purchase behavior analytics, as well as sourcing, supplier negotiations, visual merchandising, forecasting, and promotional strategy.
- At least 2 years of experience developing strategic programs in digital merchandising, vendor relations, and retail marketing.
- Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
- Experience analyzing and reporting data to identify issues, trends, or exceptions, improve results, and find solutions.
- Experience identifying operational issues and recommending and implementing solutions.
- Experience with MS Office Suite.
- At least 1 year of direct leadership, indirect leadership, and/or cross-functional team leadership experience.
- Willingness to travel up to 10% of the time for business purposes, within and outside the state.
Nice To Haves
- Master’s degree or MBA.
- At least 4 years of experience in one or more of retail, procurement/purchasing, merchandising, vendor relations, or retail marketing.
- Experience directly managing people, including hiring, developing, motivating, and directing them.
- Experience working in the digital space.
Responsibilities
- Plan and manage sales, gross profit, inventory control, and merchandise turnover objectives for assigned online merchandise categories.
- Develop digital merchandising, marketing, and promotion plans to drive omnichannel revenue and profit.
- Ensure an aligned, digitally enabled end-to-end customer experience across assortment, pricing, and promotions.
- Manage day-to-day supplier relationships and negotiate contracts.
- Use market, competitive, and customer insights to develop digital merchandising strategies.
- Collaborate with Product Management to provide input on category-specific website functionality and capabilities.
- Recommend new merchandising initiatives and manage their development.
- Maintain awareness of assortment, sales forecasts, gross profit levels, and digital merchandising and promotional programs; work cross-functionally on category forecasts.
- Collaborate across functions to develop strategies that mitigate loss and optimize profitability.
- Share information with peers, direct reports, customers, and vendors to improve workflows and cross-departmental processes and relationships.
- Evaluate digital commerce merchandising practices, methodologies, and tools, and improve deliverables to align with business needs.
- Guide, direct, coach, and counsel team members; allocate resources to meet operating objectives.
- Develop and mentor staff through onboarding, communication, training, development, and performance management.
- Maintain employee morale and motivation, ensure appropriate staffing and competencies, and foster a diverse and inclusive workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
