Manager Digital Commerce Merchandising

Walgreens•Deerfield, IL

About The Position

Supports the implementation of Digital Commerce merchandising strategies and shapes online customer-centric pricing, promotions, and assortment decisions, while providing input on digital marketing programs for assigned categories. Collaborates with cross-functional teams to plan and execute online merchandising strategies aligned with the organization’s vision. Manages ongoing business through insight-led decision-making, assortment optimization, category marketing, visual merchandising, and supplier management. Plans and manages sales, gross profit, inventory control, and merchandise-turnover objectives for assigned online categories. Develops digital merchandising, marketing, and promotion plans to drive omnichannel revenue and profit, and ensures customers have a consistent digitally enabled experience across assortment, pricing, and promotions. Works with suppliers, Product Management, and cross-functional partners to manage category performance, forecasts, initiatives, and profitability. Provides guidance and coaching to team members, allocates resources, and develops staff through onboarding, communication, training, performance management, and other development opportunities. Helps maintain team morale, appropriate staffing, and an inclusive workplace. The role requires travel up to 10% for business purposes, within and outside the state. Walgreens serves customers and patients through approximately 8,500 stores across the U.S. and Puerto Rico and has approximately 220,000 team members. The role will remain open until filled. Employment of qualified applicants with arrest and conviction records will be considered.

Requirements

Bachelor’s degree and at least 2 years of merchandising experience, or high school diploma/GED and at least 5 years of merchandising experience.
At least 1 year of experience working with P&L concepts, including revenue, cost of goods sold, gross profit margin, operating expenses, and income.
Knowledge of customer-centric retailing principles and customer purchase behavior analytics, as well as sourcing, supplier negotiations, visual merchandising, forecasting, and promotional strategy.
At least 2 years of experience developing strategic programs in digital merchandising, vendor relations, and marketing in retail.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Experience analyzing and reporting data to identify issues, trends, or exceptions, improve results, and find solutions.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience with MS Office Suite.
At least 1 year of direct, indirect, or cross-functional team leadership experience.
Willingness to travel up to 10% of the time for business purposes, within and outside the state.

Nice To Haves

Master’s degree or MBA.
At least 4 years of experience in one or more of retail, procurement/purchasing, merchandising, vendor relations, or retail marketing.
Experience directly managing people, including hiring, developing, motivating, and directing them.
Experience working in the digital space.

Responsibilities

Plan, develop, and manage sales, gross profit, inventory control, and merchandise-turnover objectives for assigned online merchandise categories.
Develop digital merchandising, marketing, and promotion plans to drive omnichannel revenue and profit.
Ensure a consistent digitally enabled end-to-end customer experience, with aligned assortment, pricing, and promotions.
Manage day-to-day supplier relationships and negotiate contracts.
Use market, competitive, and customer insights to develop digital merchandising strategies.
Collaborate with Product Management to provide input on category-specific website functionality and capabilities.
Recommend and manage the development of new merchandising initiatives.
Maintain an understanding of Walgreens assortment, sales forecasts, gross profit levels, and digital merchandising and promotional programs.
Work with cross-functional teams to project sales forecasts and gross profit levels for assigned categories.
Develop cross-functional strategies to mitigate loss and optimize profitability.
Share information across functions to improve workflow processes and cross-departmental relationships.
Evaluate digital commerce merchandising practices, methods, and tools, and seek improvements aligned with business needs.
Guide, direct, coach, and counsel team members.
Allocate resources to meet operating objectives.
Develop and mentor staff through onboarding, communication, training, development opportunities, and performance management.
Maintain employee morale and motivation, ensure appropriate staffing and competencies, and foster a diverse and inclusive workplace.