Manager, Dealer Diagnostic Tools

Hyundai Motor Company•Fountain Valley, CA

8d•$91,000 - $130,000•Onsite

About The Position

The Manager, Dealer Diagnostic Tools leads the development and improvement of Hyundai and Genesis proprietary vehicle diagnostic systems, including the Global Diagnostic System (GDS), dealership diagnostic equipment, and special service tools. The role aims to improve dealership technicians’ efficiency and their ability to diagnose and repair customer vehicles correctly the first time. It also researches advanced diagnostic technologies and determines whether and how they should be incorporated into the diagnostic program. The manager works with Hyundai Motor Company, Global Information Technology America, and Hyundai Auto Canada to align diagnostic strategy, tools, applications, requirements, software versions, and support processes across global and North American teams. The role manages diagnostic tool licensing and profitability, GDS release quality, testing and validation, legacy application migration, Right to Repair support, and projects that advance the company’s diagnostic strategy. It also oversees budgets, software release decisions, technical service bulletins, and coordination with internal and external stakeholders. The position is onsite. Work includes normal office duties as well as travel to meetings, site visits, international destinations, dealer visits, and industry events. The role may require a flexible schedule and occasional evening or weekend work, and may involve driving vehicles fitted with test equipment and lifting items weighing less than 20 pounds.

Requirements

High school graduate.
Six or more years of experience with an automotive OE or distributor in a similar technical capacity.
Two or more years of experience working with a global team.
Three or more years of project management experience.
Comprehensive knowledge of a wide variety of vehicle systems.
Proficiency using advanced vehicle diagnostic and test equipment.
Ability to effectively document and report issues identified during testing and validation.
Excellent verbal and written communication skills and ability to work in an international environment.
Excellent PC skills, including proficiency with the complete Microsoft Office suite.
High degree of cross-functional cooperation and coordination with internal and global teams.
Working knowledge of vehicle communication protocols, SAE J2534 pass-through reprogramming, secure gateways, and diagnostic security concepts.
Valid state driver’s license and good driving record.
Ability to safely drive a motor vehicle.
Ability to repeatedly lift light loads weighing less than 20 pounds during development, testing, and validation activities.
Willingness to work a flexible schedule and occasional weekends or evenings.

Nice To Haves

Bachelor’s degree preferred.
Master’s degree is a plus.

Responsibilities

Lead development and improvement of Hyundai and Genesis diagnostic systems, including GDS, dealership diagnostic equipment, and special service tools.
Research advanced diagnostic technologies and assess whether and how they should be integrated into the Hyundai and Genesis diagnostic program.
Work with HMC, GIT, and GITA on global diagnostic product strategy and roadmaps, ensuring HMA field needs are reflected in global requirements.
Coordinate with HAC to align North American requirements, tool supply, application versions, and support policies.
Manage GDS release quality through issue tracking, pre-release verification, automated testing, and rollback readiness.
Manage migration of legacy tool functions into GDS and the eReport platform and support the retirement of superseded applications.
Support Right to Repair compliance for diagnostics, including SAE J2534 applications, aftermarket GDS access, secure gateways, and security certificates, in collaboration with Legal and Cybersecurity.
Benchmark aftermarket and competitor OE scan tools to identify GDS gaps and improvement opportunities.
Evaluate AI-assisted diagnostic capabilities delivered through GDS and determine how to incorporate them into the diagnostic program.
Investigate failed event updates, document root causes, and resolve issues or coordinate an appropriate handoff.
Identify, document, and report GDS functional or compatibility issues, and ensure countermeasures are tested and delivered on schedule.
Coordinate and approve GDS software updates; assist with diagnostic tool development and oversee testing, validation, and distribution.
Oversee publication of Technical Services Bulletins related to GDS, diagnostic equipment, and special diagnostic service tools.
Manage diagnostic tool research initiatives and related projects in line with the overall diagnostic strategy and company priorities.
Participate in aftermarket industry events, including ETI Tool Tech, to support the aftermarket and promote Hyundai and Genesis.
Provide, maintain, and analyze the yearly budget for diagnostic systems and related programs.
Give final approval for campaign-related ECU update software and approve or hold HMA GDS software releases based on validation results and field risk.
Represent HMA in working-level requirements and prioritization discussions with HMC, GIT, GITA, and HAC.
Operate pre-production and HMA engineering fleet production vehicles to assess conditions, validate fixes, and determine diagnostic data requirements.
Request and spend from purchase orders related to GDS and other advanced diagnostic tools.
Travel to tool trade shows and dealer visits to test production-model software.

Benefits

Company-provided vehicle, including insurance and maintenance, for eligible employees.
Paid company shutdown between Christmas and New Year’s.
Medical, dental, and vision insurance for employees and their families, with employer contributions to Health Savings Accounts.
401(k) retirement plan with employer match.
Additional employer-enhanced 401(k) contribution program, eligible after one year of employment.
Vacation and sick time off.
Employer-paid basic life and disability coverage, including Paid-Family Leave.
Mental health, wellbeing, and employee assistance program.
Health advocate support.
Education reimbursement of up to $5,250 per year for employees seeking higher education degrees.
External training and development programs.