Diagnostic Tools Technical Program Specialist

Allison Transmission • Indianapolis, IN

8d

About The Position

The Diagnostic Tools Technical Program Specialist serves as Allison’s primary technical owner for diagnostic and reprogramming tools. The role manages feature requests, validation and testing, and the prioritized development backlog, while providing primary internal customer support. It incorporates customer feedback, competitive information, and critical market and customer requirements into digital tools. The specialist leads cross-functional discussions, represents Aftermarket and Service Engineering on software-update governance teams, presents training when new features are introduced, and creates and maintains technical publications and training materials, including the Allison DOC User Manual on the Allison HUB. Other duties may be assigned.

Requirements

• Bachelor’s degree in Electrical or Mechanical Engineering.
• Experience with vehicle communication protocols such as CAN, J1939, and/or UDS, and with heavy-duty vehicle applications and diagnostics.
• Take ownership and accountability for the success of the Diagnostic program; be self-motivated, define objectives, set priorities, and deliver results.
• Communicate effectively and clearly with global and cross-functional teams, both in writing and verbally.

Nice To Haves

• MBA.
• Strong service-channel focus.
• Project or program management experience for related products.
• High level of interpersonal skills to work effectively with others.
• Demonstrated ability to achieve results.
• Ability to own, execute, and manage multiple tasks.
• Five or more years of experience in a related field.

Responsibilities

• Own Allison’s diagnostic and reprogramming tools as the primary technical owner, including submitting detailed change requests for new features, conducting validation and testing, managing the prioritized development backlog, and serving as the primary source of customer support within Allison.
• Integrate Voice of the Customer, competitive data, and Critical Market and Customer Requirements into the development of digital tools.
• Lead weekly cross-functional team meetings to gather feedback on tool-related issues and develop and own plans to resolve them.
• Represent Aftermarket and Service Engineering on cross-functional teams governing software updates, including the Controls Systems Team, Controls Current Product Improvement Team, and OEM Service Tool Integration Team.
• Present training to users and internal stakeholders when new diagnostic-tool features are added.
• Author technical publications corresponding to tool releases, keep training content current, and maintain the Allison DOC User Manual on the Allison HUB.
• Perform other duties as assigned.

Benefits

• Choice of medical plans with prescription coverage.
• Employer HSA contribution.
• Dental and vision insurance.
• Paid parental leave.
• Short- and long-term disability coverage.
• Voluntary benefits, including critical illness, hospital indemnity, identity theft protection, and pet insurance.
• 401(k) with company match and contribution.
• Accrued paid time off.
• 12 paid holidays and one floating holiday.
• Employee wellness program.
• Tuition assistance program.

What This Job Offers

• Job Type: Full-time