Diagnostic Tools Technical Program Specialist

Allison Transmission•Indianapolis, IN

About The Position

The Diagnostic Tools Technical Program Specialist is the primary technical owner of Allison’s diagnostic and reprogramming tools. The role manages feature requests, validation and testing, the development backlog, and customer support. It integrates customer feedback, competitive data, and critical market and customer requirements to develop digital tools. The specialist leads weekly cross-functional meetings to address tool-related issues, represents Aftermarket and Service Engineering on teams governing software updates, and trains users and internal stakeholders on new features. The role also authors technical publications for tool releases, keeps training materials current, and maintains the Allison DOC User Manual on the Allison HUB. Other duties may be assigned.

Requirements

Bachelor’s degree in Electrical or Mechanical Engineering.
Experience with vehicle communication protocols (CAN, J1939, and/or UDS), heavy-duty vehicle applications, and diagnostics.
Take ownership and accountability for the success of the Diagnostic program.
Be self-motivated and able to define objectives, set priorities, and deliver results.
Communicate clearly and effectively, both verbally and in writing, with global and cross-functional teams.

Nice To Haves

MBA.
Strong service channel focus.
Project or program management experience for related products.
High level of interpersonal skills to work effectively with others.
Demonstrated ability to achieve results.
Ability to own, execute, and manage multiple tasks.
Five or more years of experience in a related field.

Responsibilities

Act as the primary technical owner of Allison’s diagnostic and reprogramming tools.
Submit detailed change requests for requested features, conduct validation and testing, manage the prioritized development backlog, and serve as the primary source of customer support within Allison.
Integrate Voice of the Customer, competitive data, and critical market and customer requirements to develop digital tools.
Lead weekly cross-functional team meetings to gather feedback on tool-related issues and develop and own resolution plans.
Represent Aftermarket and Service Engineering on cross-functional teams governing software updates, including the Controls Systems Team, Controls Current Product Improvement Team, and OEM Service Tool Integration Team.
Present training to users and internal stakeholders when new features are added to the diagnostic tools.
Author technical publications corresponding to tool releases, keep training content current, and maintain the Allison DOC User Manual stored on the Allison HUB.
Perform other duties as assigned.

Benefits

Choice of medical plans with prescription coverage.
Employer HSA contribution.
Dental and vision insurance.
Paid parental leave.
Short- and long-term disability.
Voluntary benefits, including critical illness, hospital indemnity, identity theft protection, and pet insurance.
401(k) with company match and contribution.
Accrued paid time off.
12 paid holidays and one floating holiday.
Employee wellness program.
Tuition assistance program.