Manager, Deal Desk Management - REMOTE

Net Health•Pittsburgh, PA

7d•Remote

About The Position

The Manager, Deal Desk holds end-to-end accountability for the Deal Desk function across Quote Building, Legal, Client Action, and Cancellations. The role drives operational excellence, team performance, cross-functional partnership, and revenue impact throughout the quote-to-cash lifecycle. It partners with Sales, Finance, Legal, Customer Success, Enterprise Business Systems, and executive leadership to ensure consistent SLA performance, operational governance, and contribution to broader business objectives. The Manager owns Deal Desk's strategic direction, team structure, performance framework, hiring decisions, and operational health. This includes developing team capability across functional areas and management tracks, maintaining performance reporting and operational reviews, and advancing process, system, and data improvements. The role also represents Deal Desk in strategic forums and initiatives, stewards its Enterprise Business Systems partnership, and supports organizational initiatives such as acquisitions, system migrations, revenue model evolution, and go-to-market planning for new products.

Requirements

Bachelor's degree in Business, Finance, Operations, or a related field preferred.
At least 6 years of professional experience in Deal Desk, Revenue Operations, Sales Operations, Order Management, Contract Administration, or directly comparable functions.
At least 1 year of supervisory experience.
Proficiency across multiple Deal Desk functional areas and sufficient quote-to-cash lifecycle knowledge to make informed decisions while leveraging team expertise.
Strong management judgment and operational vision, including translating organizational strategy into Deal Desk direction and balancing complex priorities.
Experience with direct people management, including performance management, career development, hiring decisions, and coordinating teams across functional areas and seniority levels.
Excellent communication skills, including advising senior stakeholders and representing Deal Desk in executive forums and cross-functional partnerships.
Strong analytical and data interpretation capabilities, including producing reporting, business cases, and strategic recommendations.
Capability to advance process, system, and data improvement initiatives, including transformational improvements across multiple functional areas.
Excellent time management and prioritization skills.
Exposure to multi-product and multi-business-unit complexity is required.
Advanced proficiency with Salesforce CPQ or an equivalent CRM.
Working to advanced proficiency with NetSuite or an equivalent ERP.
Advanced Excel functionality and proficiency with Microsoft 365 applications.
Working proficiency with Conga CLM/Sign or equivalent contract lifecycle management tools.

Nice To Haves

Bachelor's degree in Business, Finance, Operations, or a related field.
Salesforce Administrator certification or equivalent.
Healthcare SaaS industry experience is strongly preferred.
Familiarity with reporting and analytics tools such as Streamlit, Tableau, or Snowflake.

Responsibilities

Own end-to-end Deal Desk performance across all functional areas, including SLA adherence, quality, throughput, and operational health metrics, and take corrective action when needed.
Manage the team, including hiring, performance management, compensation discussions, career development, promotion criteria, and capacity planning.
Maintain Deal Desk's KPI framework, performance reporting, and leadership reviews, translating operational data into insights and strategic recommendations.
Set Deal Desk's strategic direction, team structure, and operational policies in alignment with organizational priorities.
Represent Deal Desk in Center of Excellence forums, executive reviews, and cross-functional initiatives involving Sales, Finance, Legal, Customer Success, Enterprise Business Systems, Product, and Client Experience.
Steward the Enterprise Business Systems partnership, including system roadmap input, enhancement prioritization, quote-to-cash integration strategy, and operational change management.
Direct Deal Desk's contribution to organizational initiatives such as acquisitions, business unit changes, system migrations, revenue model evolution, and go-to-market planning for new product offerings.
Advance process, system, and data improvements across functional areas to strengthen operational health, scalability, and effectiveness.
Maintain Deal Desk documentation, policy direction, and decision frameworks to support consistency, business continuity, and organizational alignment.
Partner with Center of Excellence leadership on strategic decisions, organizational evolution, and Deal Desk's role in go-to-market operations.