Manager, Deal Desk Management - REMOTE

Net Health•Pittsburgh, PA

8d•$96,000 - $120,000•Remote

About The Position

The Manager, Deal Desk holds end-to-end accountability for the Deal Desk function across Quote Building, Legal, Client Action, and Cancellations. The role drives operational excellence, team performance, cross-functional partnership, and revenue impact throughout the quote-to-cash lifecycle. The Manager partners with Sales, Finance, Legal, Customer Success, Enterprise Business Systems, and executive leadership to ensure consistent service-level performance, operational governance, and contribution to broader business objectives. The Manager owns Deal Desk's strategic direction, team structure, performance framework, hiring decisions, and operational health. The role develops team capability across functional areas and management tracks, oversees operational reporting and improvement initiatives, stewards the function's systems partnership, and represents Deal Desk in strategic forums and organizational initiatives.

Requirements

At least 6 years of professional experience in Deal Desk, Revenue Operations, Sales Operations, Order Management, Contract Administration, or directly comparable functions.
At least 1 year of supervisory experience.
Demonstrated proficiency across multiple Deal Desk functional areas and sufficient depth to make informed decisions across the quote-to-cash lifecycle.
Strong management judgment and operational vision, including translating organizational strategy into Deal Desk direction, making management-level decisions in complex scenarios, and balancing competing priorities.
Capability in direct people management, including performance management, career development, hiring decisions, and coordinating teams across functional areas and seniority levels.
Excellent communication skills, including the ability to align the team, advise senior stakeholders, and represent Deal Desk in executive forums and cross-functional partnerships.
Strong analytical and data interpretation capabilities, including translating operational realities into reporting, business cases, and strategic recommendations.
Capability to advance process, system, and data improvement initiatives, including transformational improvements across multiple functional areas.
Excellent time management and prioritization skills across operational accountability, strategic initiatives, team leadership, and cross-functional partnership.
Required exposure to multi-product or multi-business-unit complexity.
Advanced proficiency with Salesforce CPQ or an equivalent CRM.
Working to advanced proficiency with NetSuite or an equivalent ERP.
Experience with Microsoft 365 applications, including advanced Excel functionality.
Working proficiency with Conga CLM/Sign or equivalent contract lifecycle management tools.
Familiarity with reporting and analytics tools such as Streamlit, Tableau, or Snowflake.

Nice To Haves

Bachelor's degree in Business, Finance, Operations, or a related field.
Healthcare SaaS industry experience.
Salesforce Administrator certification or equivalent.

Responsibilities

Own Deal Desk performance across all functional areas, including service-level adherence, quality standards, throughput, and operational health metrics, and take corrective action when performance falls short.
Manage team responsibilities, including hiring decisions, performance management, compensation discussions, career development, promotion criteria, and capacity planning; provide the structure, resources, and development support needed for delivery.
Maintain the KPI framework, performance reporting, and operational reviews for leadership, translating data into actionable insights and strategic recommendations.
Set Deal Desk's strategic direction, team structure, and operational policy in alignment with organizational priorities.
Represent Deal Desk in strategic and executive-level cross-functional partnerships, Center of Excellence forums, executive reviews, and major initiatives across Sales, Finance, Legal, Customer Success, Enterprise Business Systems, Product, and Client Experience.
Steward the Enterprise Business Systems partnership, including system roadmap input, enhancement prioritization, quote-to-cash integration strategy, and accountability for the operational impact of system change management.
Direct Deal Desk's contribution to initiatives such as acquisitions, business unit changes, system migrations, revenue model evolution, and go-to-market planning for new product offerings.
Advance process, system, and data improvements across all functional areas, including transformational improvements to operational health, scalability, and effectiveness.
Maintain Deal Desk documentation, policy direction, and decision frameworks to support consistency, business continuity, and organizational alignment.
Partner with Center of Excellence leadership on strategic decisions, organizational evolution, and Deal Desk's role in go-to-market operations.