Manager, DC Ops

Rackspace Technology • US-VA-IAD3, VA

4d • $119,686 - $175,502 • Onsite

About The Position

The Manager, DC Ops manages the data center operations team and leads the team to higher levels of performance for customers. The manager advises data center operations employees on administrative procedures, technical problems, personal development, data center processes, and key priorities. This role oversees operations at the Ashburn, Virginia data center, onsite, across a 24x7 environment and second- and third-shift coverage.

Requirements

• High school diploma or regional equivalent required.
• At least 7 years of data center operations work experience required.
• At least 3 years of people management experience required.
• Basic knowledge of engineering, design, configuration, installation, maintenance, and upgrading of local area networks (LANs) and/or wide area networks (WANs).
• Basic knowledge of servers and various software applications.
• Analytical skills; cloud computing; cybersecurity; database management; ERP software; audit and investigative skills; low-voltage cabling; network/systems skills; process improvement; project management; risk assessment/management; strategic planning; and vendor management.
• Ability to lift 50 pounds overhead, with or without reasonable accommodation.
• Ability to work a flexible schedule that includes weekends, nights, and holidays due to 24x7 facility operations.

Nice To Haves

• Bachelor’s degree, preferably in a field related to the role; relevant additional experience may substitute at the manager’s discretion.
• Hands-on experience with ServiceNow.

Responsibilities

• Supervise day-to-day activities of Data Center Operations Technicians across all shifts in a 24x7 environment.
• Ensure production schedules and commitments are met and maintain 100% data center uptime through effective housekeeping and operational discipline.
• Ensure team adherence to global processes and quality control standards.
• Coordinate with vendors and contractors to meet data center needs in a timely and cost-effective manner.
• Monitor and report operational performance to the DC General Manager and leadership team.
• Recommend procedural or equipment changes to increase productivity, reduce costs, and better serve data center requirements and customers.
• Coordinate activities and improvements with peers at other Rackspace data centers.
• Train employees on policies and procedures and engage them in change.
• Recommend employees for hiring, firing, promotions, and demotions, and provide input on pay reviews.
• Prepare and conduct performance appraisals.

Benefits

• The compensation package may include annual bonus or incentive opportunities.
• The compensation package may include equity awards.
• Employee Stock Purchase Plan (ESPP).
• The posting refers candidates to Rackspace benefits information but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED