Manager, Data Center Support Services - Catalyst Military Program

Oracle•Abilene, TX

2d•Onsite

About The Position

Oracle’s Catalyst Military program provides a career pathway for transitioning and recently separated service members, veterans, National Guard members, and Reservists to support Oracle Cloud Infrastructure. The role is a paid position from day one, and prior commercial data center experience is not required. Candidates should bring at least eight years of relevant technical and/or leadership experience, acquired through military service or a combination of military service and other relevant technical experience. The Manager, Data Center Support Services leads teams responsible for data center hardware installation, maintenance, troubleshooting, network communications, and operational support. The manager oversees work planning and execution, service quality, safety, security, compliance, training, vendor relationships, and team performance. The position works onsite in a hands-on 24/7/365 data center environment, with rotating schedules that may include nights, weekends, and holidays, as well as on-call periods and travel as required. The role does not offer U.S. immigration sponsorship. It may require consent to biometric data processing for identity verification and access control. U.S.-based employees undergo identity verification that involves collection and processing of biometric information; accommodations may be granted following an individualized assessment.

Requirements

At least eight years of relevant technical and/or leadership experience gained through military service or through a combination of military service and other relevant technical experience.
Relevant experience may include information technology and systems; networking and communications; electronics and technical systems; aviation maintenance; electrical, power, HVAC, or cooling systems; equipment maintenance; or technical troubleshooting and fault isolation.
Strong problem-solving and troubleshooting skills.
Strong communication, organization, and teamwork skills.
Ability to learn new technologies and technical concepts.
Ability to follow established technical processes and procedures.
Commitment to safety, quality, accountability, and reliable execution.
Ability to work onsite in a 24/7/365 operating environment and work 10–12-hour shifts.
Ability to work rotating schedules, including nights, weekends, and holidays, and to be on-call during certain periods.
Ability to lift up to 50 pounds, climb a 9-foot ladder, and stand and walk for extended periods.
Ability to travel as required.
Must be able to meet any applicable immunization or occupational health mandates and/or drug testing requirements for certain U.S.-based or customer-facing roles.
U.S. immigration sponsorship is not available for this role.

Responsibilities

Manage teams conducting end-to-end onsite hardware installation, removal, troubleshooting, and configuration work.
Monitor daily operations for teams replacing server components and upgrading servers for existing customers at a site.
Manage teams implementing designed network communications and solutions, including cabling validation and networking equipment; provide guidance on complex problems and engage additional resources for unresolved issues.
Manage teams supporting data center environments, customer environments, and operations; address identified and escalated routine trends and ensure problem resolutions are documented.
Manage responses to client outage situations.
Ensure teams follow established Standard Operating Procedures (SOPs) and Maintenance Operation Protocols (MOPs) when performing tasks.
Oversee implementation, updates, and maintenance of required security controls for teams.
Ensure team compliance with health and safety guidelines, including personal protective equipment, site access, and customer-site requirements.
Oversee technician training to advance understanding and skills, and ensure training requirements are met.
Stay current with industry best practices and developments in networking, server maintenance, data center operations, and facility operations.
Manage team adherence to SOPs and MOPs for operational data center change-control processes.
Facilitate collaboration with development teams and external vendors to resolve complex technical problems, providing subject matter expertise on large-scale matters.
Ensure contractors and vendors deliver quality services and meet applicable service-level agreements for locations.
Oversee quality assurance and provide guidance on process creation and mentorship programs.
Create and own execution plans for team work and multiple projects or initiatives; monitor timelines and budgets when applicable, delegate work, help prioritize tasks, identify resource needs, and adapt plans to changing priorities and business needs.
Strengthen partnerships across teams and guide team members in building relationships with business leaders, stakeholders, and customers.
Lead teams in identifying and addressing moderately complex operational or technical issues; direct analysis of information from multiple sources to troubleshoot errors.
Seek learning opportunities for self and team, identify skill gaps, and support development through resources, training, and knowledge sharing.
Identify and recommend process, protocol, and workflow improvements; encourage and review team ideas and seek alternative approaches.
Coach and direct team members in alignment with performance management processes; facilitate goal setting, identify development opportunities, lead candidate interviews, assess promotion eligibility, and manage talent resources.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability insurance.
Life insurance and AD&D.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, provided as flexible vacation for eligible salaried non-overtime positions or accrued vacation for other eligible employees.
11 paid holidays.
72 hours of paid sick leave upon hire, refreshed annually, with unused balances carrying over up to a 112-hour cap.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary auto, homeowner, and pet insurance.
May be eligible for a bonus and equity.