Manager, Customer Service Office

Saskatchewan Crop Insurance Corporation (SCIC) • Regina, SK

1d • CA$82,130 - CA$106,769 • Onsite

About The Position

This position is responsible for the leadership of two Customer Service Offices (CSOs). As part of the role, this position provides guidance to staff on the administration of SCIC’s business risk management programs, along with the ongoing initiatives and provides excellent customer service. The role involves providing direction and leadership to staff in two Customer Service Offices (CSO), including coordination of work and formal and informal coaching, performance management, mentoring and training. It ensures effective delivery of program initiatives by ensuring that program standards and changes to programs are implemented and enforced consistently across offices. The position collaborates with others within the Insurance Unit and across the organization to leverage synergies in program delivery to enable service excellence. It also provides technical agricultural information to staff and customers to respond to inquiries, solve problems or provide training, answers customer inquiries and responds to customer issues in a timely and knowledgeable manner, and prepares and manages the budget for the office(s) to ensure efficiency and fiscal responsibility. The role also involves serving on a variety of internal/external committees and task teams to promote and review agricultural issues.

Requirements

• Diploma in the field of Agriculture or Business Administration.
• Minimum of three years combined experience in the administration and delivery of agriculture business risk management programs.
• Progressively more responsible supervisory/management experience.
• An agricultural background with detailed knowledge of current farm practices and awareness of emerging agriculture trends.
• Excellent supervisory skills, demonstrated through effective leadership, with the ability to manage two diverse teams of people in remote locations.
• Excellent verbal and written communication skills with the ability to explain complex policies and procedures and deal with volatile situations in a professional manner.
• Strong interpersonal skills with the ability to establish relationships with customers and staff to enable service excellence.
• Strong organizational skills with the ability to meet deadlines and adapt to shifting priorities.
• Experience in developing and managing a budget.
• Knowledge of and experience with computers, such as Microsoft Word, Excel and Outlook.
• A criminal record check is required.
• Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.
• Education credentials will be verified through a third-party provider as part of the selection process.
• A valid driver’s license and a willingness to travel throughout the province is required.

Nice To Haves

• Consideration may be given to those with an equivalent combination of education and experience.

Responsibilities

• Provide direction and leadership to staff in two Customer Service Office (CSO), including coordination of work and formal and informal coaching, performance management, mentoring and training.
• Ensure effective delivery of program initiatives by ensuring that program standards and changes to programs are implemented and enforced consistently across offices.
• Collaborate with others within the Insurance Unit and across the organization to leverage synergies in program delivery to enable service excellence.
• Provide technical agricultural information to staff and customers to respond to inquiries, solve problems or provide training.
• Answer customer inquiries and respond to customer issues in a timely and knowledgeable manner in order to provide excellent customer service.
• Prepare and manage the budget for the office(s) to ensure efficiency and fiscal responsibility.
• Serve on a variety of internal/external committees and task teams to promote and review agricultural issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree