Customer Service/Office Manager

Closet Factory of Kentucky • Middletown, KY

17h • $50,000 - $60,000 • Onsite

About The Position

Closet Factory of Kentucky is seeking a dedicated and organized Customer Service/Office Manager to join our team in Louisville, KY. This is a critical and centrally visible role that combines exceptional customer service skills with efficient office management to ensure smooth daily operations and excellent client experiences.

Requirements

• Proven experience in customer service and office management roles.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office Suite and CRM software.
• Ability to multitask and solve problems efficiently.
• High school diploma or equivalent; additional qualifications are a plus.

Nice To Haves

• Experience with Salesforce and Quickbooks are a strong Plus!
• Experience in home improvement or related industries is preferred but not required.

Responsibilities

• Manage daily office operations, including scheduling, correspondence, and record-keeping.
• Provide outstanding customer service via phone, email, and in-person interactions.
• Coordinate with sales and installation teams to ensure timely order processing and delivery.
• Maintain and update customer databases and filing systems accurately.
• Handle billing, invoicing, and assist with basic accounting tasks.
• Support management by preparing reports and assisting with special projects.
• Resolve customer inquiries and complaints promptly and professionally.
• Assist with onboarding and training new office staff as needed.

Benefits

• Competitive salary ranging from $50,000.00 to $60,000.00 per year, paid bi-weekly.
• Health, dental, and vision insurance options.
• 401K opportunity
• Paid time off and holiday pay.
• Opportunities for professional development and growth within the company.
• Supportive and friendly work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED