Customer Service Professional / Office Assistant

Spring-Green Lawn Care of Wisconsin Rapids, WI•Town of Adams, WI

1d•$16 - $20

About The Position

Under the direction of the Office Manager, performs inbound call center functions; answering service questions, communicating with branch personnel to assist in resolving service issues, selling lawn care services over the telephone, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads.

Requirements

A high school diploma or general education degree (GED) required
Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience
Minimum typing skills 45 WPM.

Nice To Haves

Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred

Responsibilities

Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations.
Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy.
Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer
Perform data entry maintenance activities associated with maintaining customer demographic information, processing of credit card payment information, documenting customer conversations, and cancelation detail.