Assistant Customer Service Team Leader Office

Northeast Grocery • Great Barrington, MA

6d • $18 - $26

About The Position

This role is responsible for being the advocate for our guests and consistently meeting their expectations by providing a friendly, helpful, easy, and safe shopping experience. The Assistant Customer Service Team Leader is responsible for projecting a professional image and maintaining a neat and clean work area at all times. This position involves supervising the Guest Service area and ensuring the accurate processing and reporting of daily/weekly cash and sales activities.

Requirements

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Strong organizational skills and ability to multi-task.
• Strong supervisory skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Ability to read and write at the 8th grade level.
• Basic Math skills.

Responsibilities

• Greet, make eye contact and thank each guest that you service.
• Deliver a friendly, helpful, easy, and safe shopping experience that meets our guests’ expectations.
• Project oneself in a professional manner in accordance with our dress code and personal grooming policy.
• Work in a safe manner and maintain a neat and clean work area at all times in accordance with our policies and procedures.
• Supervise the Guest Service area.
• Maintain the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.
• Accurately process and report on daily/weekly cash and sales activities.
• Schedule, train and coach Guest Service teammates to ensure an exceptional shopping experience for our guests.
• Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket).
• Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.
• Ensure that the Guest Service area and related items are properly secured while working and at the end of each shift.
• Communicate new policies or promotional programs to our guests.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED