Office Professional

AltaPointe Health • Foley, AL

1d • Onsite

About The Position

This role is responsible for greeting visitors, managing phone calls, maintaining consumer records, and performing various clerical duties. The position requires a high school diploma or equivalent, fluency in English and Spanish, basic clerical skills, proficiency in Microsoft Office Suite, and experience with standard office equipment. Previous front desk experience in a healthcare environment is preferred. The role involves significant interaction with consumers, visitors, and staff, requiring a professional, courteous, and compassionate demeanor. Key responsibilities include managing visitor logs, answering and directing calls, filing documents accurately, ensuring chart updates, mailing reminders, and maintaining the security of consumer information. Additional duties include ordering supplies, performing clerical tasks, and participating in performance improvement activities. The physical requirements involve prolonged sitting, reaching, grasping, lifting up to fifteen pounds, fine motor skills for data entry and paperwork, frequent standing and walking, and occasional step ladder climbing.

Requirements

• High School graduate or the equivalent.
• Ability to multi-task.
• Possess effective communication skills.
• Work well in a fast-paced office.
• Fluent in English and Spanish (written and verbal).
• Must successfully pass a linguistics proficiency exam in both languages as part of the hiring process.
• Basic clerical skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Use of standard office equipment including computers, copy and fax machines.
• Previous front desk experience in a health care environment.
• Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
• Reaching forward to place paperwork on a document stand.
• Grasping to turn keys in doors throughout facility, grabbing files/paperwork.
• Lifting to ten pounds.
• Carrying up to ten pounds to transport small quantity of charts various distances in facility.
• Fine manipulation/dexterity for data entry, writing and handling paperwork.
• Standing and walking frequently throughout shift and to various locations in facility to file charts and put up supplies.
• Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to but limited to 1 hour.
• Forward reaching, reaching out to front, and overhead reaching with up to five pounds to fifteen is performed when filing records and charts.
• Forward reaching, overhead reaching, and reaching down while filing medical record that can range up to fifteen pounds.
• Lifting various ranges from the floor to overhead throughout the day with up to fifteen pounds (medical records and supplies).
• Carrying up to fifteen pounds various distances.
• Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.
• Strong grasp/pinch grip needed to use keys in doors and to manage medical records.
• Fine manipulation/dexterity to use computer, write and manage medical records paperwork.
• Must be able to stand for prolonged periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least ten pounds.
• Must have visual acuity in at least one eye and manual dexterity.

Responsibilities

• Greets visitors in a professional and welcoming manner.
• Ensures visitors sign in via the paper signature log upon his/her arrival, directs visitors to waiting area and promptly notify appropriate staff of arrival.
• Answers telephones and forwards callers to correct staff/department.
• Protects and maintains the confidentiality of all consumer records and information.
• Accurately files documents in consumers charts.
• Reviews and requests consumer information needed for charts.
• Ensures that required consumer documents are updated in a timely manner.
• Mails reminders to consumers for completion of annual physicals and other documents needed for charts.
• Ensures that consumer charts and information are stored in a locked and secured manner.
• Records daily consumer attendance and participation.
• Records attendance on daily attendance record.
• Collects and distributes daily participation logs.
• Collects and files daily transportation and van mileage logs.
• Orders maintenance and office supplies as needed.
• Perform monthly assignments in Eoscene.
• Perform relief for other staff members.
• Makes copies, faxes documents and performs other clerical duties as needed.
• Seeks supervision and consultation as needed.
• Accepts and employs suggestions for improvement.
• Actively works to enhance skills.
• Courteous and respectful towards consumers, visitors, and co-workers.
• Treats consumers with care, dignity, and compassion.
• Respects consumers’ privacy and confidentiality.
• Is pleasant and cooperative with others.
• Assists consumers and visitors as needed.
• Personal values do not inhibit ability to relate and care for others.
• Is sensitive to the consumers’ needs, expectations, and individual differences.
• Is gentle and calm with consumers, families, and others as appropriate.
• Administrative and other related duties as assigned.
• Actively participates in Performance Improvement activities.
• Actively participates in AltaPointe/Accordia committees as requested.
• Completes assigned tasks in a timely manner.
• Treats consumers with dignity and respect.
• Works in a cooperative manner with other AltaPointe/Accordia employees.
• Follows AltaPointe/Accordia policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED