Manager, Creative Project Management

CarMax • Richmond, VA

1d • $100,000 - $160,000 • Onsite

About The Position

The Manager, Creative Project Management is a managerial individual contributor on the CarMax Creative & Operations team. The role manages assigned creative workstreams from brief through production and delivery, ensuring projects meet deadlines, budgets, brand standards, and quality requirements. The position coordinates internal teams, agencies, production partners, and legal stakeholders; manages production schedules, scopes, estimates, reviews, approvals, asset trafficking, and cost tracking; and proactively identifies and escalates project risks. Managers report to the Sr. Manager, Project Management & Production. The posting also describes a Store Creative team focused on in-store marketing materials and physical brand experiences across approximately 300 retail and facilities locations, including signage, compliance communications, store openings, and remodels. The role is based at the Midtown Office in Richmond, Virginia, and may require travel up to four weeks per year.

Requirements

• 4–7 years of experience in project management, campaign production, or creative operations; in-house brand, agency, or combined experience is accepted.
• At least 2 years managing video production, including agency- or vendor-led shoots from pre-production through final delivery.
• Working knowledge of the video production lifecycle, including bidding and estimates, pre-production, production, post-production, finishing, and versioning.
• Experience coordinating legal review for advertising or content assets.
• Strong written and verbal communication skills, including presenting status, risks, and decisions clearly to senior stakeholders.
• Demonstrated ability to manage multiple concurrent projects while maintaining brand and creative quality standards and driving operational efficiency.
• Willingness to travel occasionally for work, up to 4 weeks per year.

Nice To Haves

• In-house brand or agency experience supporting a national consumer brand.
• Experience managing or mentoring junior project staff or coordinators.
• Experience working with external production companies, editorial houses, or post-production vendors.
• Proficiency in monday.com or a similar platform, including building project boards for cross-functional teams.
• Experience managing talent, music, and usage rights for produced video; familiarity with delivery specifications and trafficking across digital and social channels.
• Experience defining scopes and statements of work with agency or production partners, reviewing bids, and managing change orders and production budgets.

Responsibilities

• Manage end-to-end projects for assigned creative workstreams, including brand paid social, acquisition and consideration advertising, and related production; track milestones, owners, and deliverables.
• Translate creative briefs, including early-stage or evolving briefs, into production schedules and workback plans.
• Identify and mitigate project risks proactively and escalate blockers to the Sr. Manager and partners.
• Manage schedules and milestones for internal and external productions from kickoff and pre-production through shoot, post-production, and final delivery.
• Ensure deliverables meet channel, format, brand, and quality specifications.
• Partner with the Sr. Manager and creative stakeholders to define external project scopes and statements of work; review partner estimates and escalate change orders before work proceeds.
• Run review and approval cycles across creative, strategy, and legal stakeholders.
• Coordinate talent, music licensing, and usage-rights tracking with production and legal teams; manage trafficking and delivery of finished assets.
• Serve as the day-to-day operational contact for creative agencies and internal partners across assigned channels, defining deliverables, timelines, and feedback cycles.
• Onboard new partners to CarMax brand standards and workflows.
• Coordinate creative requests with internal teams, working with media strategists and creatives who lead the brief to clarify and align the ask.
• Hold internal and external partners accountable to agreed scopes, schedules, and quality standards.
• Support quarterly and fiscal-year planning with insight into historic deliverables and currently available assets.
• Review workstream assets for brand compliance, accuracy, and quality before delivery or publication; enforce quality assurance against brand and channel standards.
• Coordinate legal reviews for usage rights and promotional claims and maintain asset versions and approval documentation.
• Partner with creative leads to protect the quality and integrity of creative output throughout production.
• Track production costs and actuals, review video bids against approved scope, and reconcile final costs with the Sr. Manager.
• Flag budget risks or overages early and support cost-efficient decisions without compromising creative quality.

Benefits

• Paid sick time for eligible full-time hourly or commission/incentive-eligible associates, up to 48 hours per year, accrued each pay period.
• Vacation time for eligible full-time hourly or commission/incentive-eligible associates, between 80 and 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Six paid scheduled holidays per year and one floating holiday for eligible full-time hourly or commission/incentive-eligible associates; holiday premium pay may apply when working on a scheduled holiday due to business need.
• Paid time away with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holiday for full-time salaried associates, subject to manager approval.
• May be eligible for bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed