Creative Project Manager

FieldWrk

3h•$70,000 - $80,000•Remote

About The Position

FieldWrk is a mission-first B2B branding agency serving essential industries, including civil construction, heavy equipment, waste and environmental services, energy, and critical infrastructure. The Creative Project Manager helps client partners receive valuable work and a positive agency experience. This role owns day-to-day relationships for a portfolio of retainer clients, coordinates project delivery and internal workflows, and supports senior project managers and the Director on key accounts. The role may grow into a Senior Project Manager position over time. The position combines account management, project coordination, client delivery, and operational support. The Creative Project Manager tracks scopes, hours, and retainer usage; supports smaller project proposals and renewals; coordinates onboarding, briefs, timelines, approvals, and deliverables; and maintains project tools and documentation. The role also performs quality checks on creative and web deliverables and works with internal team members and freelancers to keep projects moving. FieldWrk describes its culture as inclusive, supportive, collaborative, and focused on developing employees through mentorship and benefits. The role is remote, with flexible hours within a 40-hour work week.

Requirements

At least 4 years of client-facing account management, project management, or project coordination experience.
Strong client communication and expectation-management skills, with confidence leading client meetings.
Ability to manage multiple projects of varying sizes in a fast-paced environment, with excellent organizational skills.
Strong attention to detail and strong writing, grammar, and proofreading skills.
Working knowledge of marketing and creative services and workflows.
Comfort tracking hours, scope, and budgets.
High proficiency in project management software such as Monday.com.
Ability to establish and foster positive, productive relationships with people of diverse personalities.
Ability to be persuasive and resilient, and to be firm with clients and team members when necessary.
Self-starter who is disciplined and self-motivated.
Resourceful and curious, with a willingness to find solutions and iterate.
Interest in improving processes and systems.
High emotional intelligence and empathy.
Joyful and grounded approach to work.
Sense of urgency, prioritization, forward-thinking, and attention to detail.
High proficiency in G-Suite, Monday.com, and Slack.
Strong desire to make a positive impact for the industries and clients FieldWrk serves.

Nice To Haves

Client-facing account management, project management, or project coordination experience in a creative agency.
Eagerness to grow into a Senior Project Manager role and take on larger client partnerships over time.

Responsibilities

Serve as the primary day-to-day contact for an assigned portfolio of retainer clients and nurture long-term partnerships.
Lead recurring client check-ins and status meetings.
Track monthly retainer hours and scope, and flag overages or scope creep early.
Prepare client status updates and recaps showing completed and upcoming work.
Identify renewal timing and support renewal conversations with the Director.
Scope and quote smaller projects and add-ons, including building initial Qwilr proposals.
Identify account expansion and partnership opportunities and bring them to the Director.
Manage NPS and survey processes for assigned accounts and escalate at-risk clients with a recommended next step.
Support client onboarding by gathering information, preparing creative briefs, and scheduling kickoffs and handoffs.
Build and maintain project timelines, statuses, and tasks in Monday.com, connected to delivery dashboards and project portfolios.
Route deliverables through internal approval processes from kickoff to delivery, including setting up Pastel reviews.
Coordinate communications for projects, including creative requests and follow-ups with internal team members and freelancers.
Send client recaps and follow-ups and document feedback and approvals.
QA creative deliverables, web designs, and coded websites for typos, brand alignment, and link accuracy.
Handle retainer client requests, update website content, and assign work to developers when necessary.
Support Senior Creative Project Managers and the Director on key accounts with meeting support, recaps, task creation, and QA.
Keep Monday.com, project templates, and dashboards clean and up to date.
Ensure freelance invoices are received and submitted on time.
Identify roadblocks, delays, and unusual situations proactively and work with the Director and team leads to resolve them.

Benefits

Health insurance through United; FieldWrk covers 85% for full-time employees and 50% for families, with an optional HSA match.
Vision and dental insurance, covered 100% by FieldWrk.
Two weeks of paid holiday rest at the end of the year.
Flexible PTO policy; the company encourages employees to take 2–3 weeks off per year outside standard company holidays.
Life, disability, accident, critical illness, and cancer insurance plans.
401(k) and retirement plans available after three months of employment.
Paid parental leave.
Performance bonus and profit-sharing eligibility after six months of employment.
Remote work and flexible hours within a 40-hour work week.
Collaborative, supportive team culture with mentorship and employee development.