Manager - Compliance

Casino and•Baton Rouge, LA

About The Position

The Manager - Compliance supports the company’s compliance with internal controls, standard operating procedures, and state and federal regulations. The role develops, implements, and maintains controls, procedures, and regulatory requirements; communicates with state regulators; reviews compliance activities and audit follow-ups; and completes government reporting. The manager also advises company personnel on policies, procedures, and documentation. The position contributes to casino operations by maintaining guest service standards, addressing escalated guest service issues discreetly, and communicating operationally important information to senior staff, surveillance, and other team members. It requires adherence to company policies, confidentiality requirements, attendance guidelines, and lawful supervisory directions. Duties and responsibilities may change with or without notice. The hospitality industry operates 24 hours a day, 365 days a year. The position is primarily indoors in controlled temperatures, with occasional exposure to outdoor climates. The schedule must be flexible to meet business needs and may include late nights, weekends, and holidays; shifts may change. Target compensation is $58,000–$59,740 per year.

Requirements

Ability to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Ability to perform occasional standing, walking, and lifting up to 25 pounds.
Ability to perform frequent sitting, kneeling, reaching, pulling, pushing, and repetitive movements of the fingers, legs, arms, and hands.
Speech and vision abilities are required.

Responsibilities

Build positive relationships with guests and team members.
Participate in and conduct departmental meetings.
Ensure consistent, high-quality service to guests and team members.
Set and maintain guest service standards and ensure team members follow them to support a favorable gaming experience.
Assist and advise company personnel on compliance with internal controls and standard operating procedures.
Develop, implement, and maintain internal controls, standard operating procedures, and regulations for state and federal agencies.
Correspond and communicate with state regulators.
Review regulatory and compliance activities and perform audit follow-ups.
Provide advice, assistance, and follow-up regarding company policies, procedures, and documentation.
Track and complete government reporting.
Manage escalated guest service issues appropriately and discreetly.
Apply knowledge of guest alcohol limitations and company policies and procedures regarding those limitations.
Communicate information important to casino operations to senior staff, surveillance, and other necessary team members.
Meet attendance guidelines and adhere to departmental and company policies.
Ensure guest satisfaction.
Follow lawful directions from supervisors.
Uphold company non-disclosure and confidentiality policies and agreements.
Interact well with others and positively influence team member morale.