Manager, Commercial Technology & Digital Solutions

Arrowhead Pharmaceuticals•Pasadena, CA

15h•$120,000 - $150,000•Onsite

About The Position

The Manager, Commercial Technology is a hands-on role responsible for the daily operation of commercial platforms, reporting, marketing technology, and brand websites. The role provides technology support as the company expands into ex-U.S. regions, preparing platforms, data flows, websites, reporting, and support processes for new markets while working with regional teams and local requirements. The Manager will bring selected vendor-managed work in-house through practical knowledge transfer and phased handovers. The position is based in Pasadena, California, with an expectation to be in the office five days a week.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Life Sciences, Engineering, Business, or a related field.
Five or more years of experience supporting commercial technology, analytics, marketing operations, or business systems in biotechnology, pharmaceuticals, or life sciences.
Hands-on experience administering platforms, investigating data or integration issues, coordinating releases, and supporting users.
Experience with CMS, website releases, web analytics, or marketing technology platforms.
Experience managing vendors and tracking deliverables, service levels, and costs.
Familiarity with pharmaceutical promotional review processes and digital content controls.
Strong documentation, project coordination, and communication skills.

Nice To Haves

Experience supporting regional or international commercial technology launches.
Experience taking over operational work from an agency or technology vendor.
Working knowledge of APIs, HTML/CSS, web tagging, accessibility testing, and automation.
Experience supporting the Salesforce platform for commercial capabilities.

Responsibilities

Coordinate content updates, testing, publishing, and post-release checks for corporate, HCP, patient, caregiver, and product websites.
Support privacy notices, cookie consent, accessibility testing, and market-specific website requirements in collaboration with Legal, Privacy, Compliance, and IT.
Support marketing automation, approved email, digital asset management, campaign tools, and their connections to CRM and customer data.
Coordinate audience files, consent and suppression checks, campaign setup, testing, deployment, and performance reporting with Marketing and vendors.
Gather technology requirements for market entry and ongoing operations with regional Commercial, Marketing, Medical, Legal, Compliance, Privacy, and IT teams.
Configure or coordinate changes to commercial platforms, customer data, integrations, access, workflows, and dashboards for new regions.
Support the launch and ongoing operation of regional and localized websites, including content updates, analytics, consent tools, and release coordination.
Coordinate testing and issue resolution across time zones, vendors, and regional teams before and after launch.
Document region-specific configurations, data sources, operating procedures, and support contacts.
Build, update, and troubleshoot Power BI dashboards and reports for commercial teams and leadership.
Validate reporting data against source systems and resolve recurring data quality issues with business and technical owners.
Maintain report definitions, refresh schedules, access, and documentation; develop reporting for new products and ex-U.S. regions.
Run vendor status meetings, review backlogs and release calendars, verify completed work, and track service levels and issues.
Maintain an inventory of vendors, contracts, platforms, integrations, accounts, licenses, and vendor responsibilities.
Obtain and document company access to administrative accounts, domains, hosting, CMS tools, analytics properties, tag managers, code repositories, and data.
Work alongside vendors to learn recurring tasks, create runbooks, and confirm internal readiness before each handover.
Take over agreed activities in phases, monitor service quality, and promptly escalate gaps.
Maintain project plans, action logs, testing schedules, and communications for enhancements, website releases, campaigns, and integrations.
Coordinate user acceptance testing, document defects, follow through on fixes, and communicate release impacts.
Support technology readiness for product launches and growth in U.S. and ex-U.S. regions.
Partner with the Executive Director of AI & Enterprise Data Management on practical automation and AI pilots, including workflow documentation, testing, and user adoption.
Train business users and internal team members on platforms, reports, and operating procedures.
Provide backup administration for Veeva Commercial CRM, PromoMats, and MedComms, including access requests, basic configuration, testing, releases, and issue triage.
Provide backup support for the ZS ZAIDYN platform and commercial data management as needed.
Maintain configuration records, release notes, runbooks, and support documentation.