Manager, Clinical Safety and Quality |Coeur d’Alene, ID|Full-Time|Work Life Balance| Loan Repayment|

Heritage Health•Coeur d'Alene, ID

25d

About The Position

The Manager of Clinical Safety and Quality leads Heritage Health’s organization-wide system for identifying, evaluating, reducing, and learning from risks that may cause patient harm. This clinical leadership role develops reliable safety processes across all locations, promotes a just and learning culture, coordinates clinical risk-management activities, and ensures that safety events and near misses lead to timely corrective action and measurable system improvement. The role also supports clinical quality improvement initiatives and collaborates across clinical operations, quality improvement, compliance, credentialing, peer review, care management, population health, pharmacy, health information technology, and patient experience. This is a provider position with an equal split between the administrative role and direct patient care as a provider, with a particular focus on closing quality care gaps. The position supports Heritage Health’s mission to improve life by advancing safe, high-quality, patient-centered care, preventing patient harm, strengthening clinical processes, and improving health outcomes. It balances clinical leadership with direct patient care to help ensure patients receive appropriate services and follow-up. The organization describes its workplace as purpose-driven, supportive, collaborative, and focused on work-life balance, with a predictable schedule. The position is based in Coeur d’Alene, Idaho. The posting offers a competitive compensation package and benefits, including health coverage, paid time off, retirement savings, insurance, an employee assistance program, and additional perks.

Requirements

PA, FNP, or ARNP qualification for a Nurse Practitioner in the State of Idaho.
A current, valid license to practice medicine in Idaho, including a DEA license and BLS, is required.
Clinical proficiency related to primary care medicine.
At least two years of experience in administrative or management-related positions within a primary healthcare environment.
Experience in patient safety, risk management, and quality improvement protocols and activities.
Ability to pass an Idaho Department of Health and Welfare enhanced Criminal History Unit background check if required by the position.

Nice To Haves

Administrative or management experience in medically needy and underserved communities.
Experience in a community health center setting.

Responsibilities

Develop, implement, and maintain the organization’s patient-safety and clinical-risk program, including annual priorities, policies, procedures, escalation pathways, and a reporting calendar.
Translate applicable IHI, HRSA, AHRQ, FTCA, and other guidelines into practical systems for Heritage Health clinical environments.
Provide regular patient-safety and clinical-risk reports to the CMO, executive leadership, and Quality Committee.
Administer a confidential, accessible, non-punitive process for reporting adverse events, near misses, unsafe conditions, and diagnostic or care-coordination failures.
Triage safety events based on actual and potential harm, urgency, recurrence, and need for immediate intervention.
Coordinate systems-based event reviews, including root-cause analyses, apparent-cause reviews, aggregate reviews, and proactive risk assessments.
Track corrective and preventive actions, owners, and completion dates through closure.
Develop safeguards for abnormal test-result follow-up, diagnostic delays, referral completion, medication safety, care transitions, patient identification, clinical communication, and documentation.
Collaborate with Infection Prevention, Pharmacy, Clinical Operations, and other subject-matter leaders on risk-reduction priorities.
Support and, as appropriate, lead clinical quality improvement initiatives with the CMO and other departments.
Coordinate clinical risk-management activities required for FTCA deeming and support documentation for HRSA reviews and other external oversight.
Maintain appropriate separation among learning, personnel action, peer review, legal investigation, and claims management, with appropriate disclosure and communicated processes.
Promote psychological safety, just-culture principles, transparency, respectful communication, and shared accountability for safe care.
Conduct or coordinate safety huddles, leadership safety rounds, staff feedback loops, patient-safety culture assessments, and patient-safety education for onboarding and ongoing or annual training.
Develop a balanced patient-safety dashboard to identify trends and support improvement initiatives and priorities.
See patients, prioritizing care-gap closure and high-risk patients.
Foster a person-centered environment and culture aligned with the organization’s mission, vision, and values.
Communicate effectively through active listening, adaptability, empathy, and transparency.
Model self-awareness and curiosity, seek feedback proactively, and modify behavior accordingly.
Foster a trust-based work environment by modeling dignity, respect, fairness, and confidentiality.

Benefits

100% employer-paid medical, dental, and vision insurance for full-time employees, with multiple plan options and employer contributions for dependents.
200 hours (25 days) of all-in-one PTO in the first year, covering vacation, personal, sick, and holiday time, with an option to cash out extra time.
Extended Illness Bank providing additional paid time for serious illness or hospitalization.
403(b) retirement plan with automatic enrollment and an employer match of 100% of the first 3% contributed and 50% of the next 2%.
Employer-paid life and long-term disability coverage, with voluntary additional coverage options.
Employee Assistance Program with confidential counseling and wellness resources, including telehealth, legal, and financial support.
Student loan repayment program for eligible positions.
LifeFlight membership for emergency medical transport.
Access to a dedicated benefits advocate team.
$3,000 and 40 hours of annual CME, prorated for part-time.
Reimbursement for professional licenses, Idaho controlled substance registration, and DEA registration.