Manager, Clinical Program

Lifepoint Health•Richmond, TX

13d

About The Position

The Manager, Clinical Program oversees outpatient PHP/IOP or inpatient programs to ensure efficient, professional operations and a high standard of customer satisfaction. The role ensures program compliance with federal and state licensing requirements and Joint Commission standards, monitors care coordination and quality, supervises clinical staff, and maintains accurate, current clinical documentation. The manager also coordinates school, work, and case-management information for patients and is familiar with marketing efforts and budgetary items. The position includes clinical and operational oversight, staff training and performance management, chart audits, quality assurance, and collaboration with clinical, medical, nursing, utilization review, and care coordination teams. The manager may also conduct assessments, individual, group, and family therapy, crisis intervention, drug screens, and discharge planning, while supporting safe, compliant, and continuous patient care. The role reports to the Director of Outpatient Services or Director of Clinical Services.

Requirements

Master’s degree in Social Work, Counseling, or equivalent.
Current clinical or social work license as required by state regulations.
CPR and de-escalation certification, or ability to obtain both within 30 days of hire.
Knowledge of psychiatric and chemical dependency treatment principles.
Knowledge of confidentiality requirements, HIPAA, and 42 CFR Part 2.
Ability to conduct clinical assessments and individual, group, and family therapy.

Nice To Haves

Previous experience in an outpatient partial hospital program and/or inpatient program.

Responsibilities

Follow operational guidelines for assigned programs, including child/adolescent, military, and other specialty programs.
Oversee staff performance, provide feedback through evaluations, and use counseling or corrective action when necessary.
Communicate ongoing programming, staffing, marketing, and business issues to the Director of Outpatient Services or Director of Clinical Services.
Complete and oversee chart audits, and coordinate with the treatment team to ensure chart compliance.
Ensure physician follow-ups and other regulatory requirements are completed.
Oversee quality assurance requirements and review patient satisfaction forms for safety, regulatory compliance, and family perceptions of the program.
Maintain working relationships with referral sources, community agencies, and organizations.
Interface with the Medical Director regarding clinical programs and concerns raised by patients, parents, or managed care.
Ensure individual, group, and family therapy interventions are performed and documented according to professional clinical standards.
Oversee the transportation program and ensure compliance with regulations and internal policies and procedures.
Participate in the complaint resolution process as needed.
Support vital-sign and urine drug screen capture as needed.
Assist with staffing schedules and coverage.
Ensure therapists conduct required scales and assessments, including applicable Columbia, Basis 32, CABA, and Patient Satisfaction Surveys.
Ensure therapists clarify and review therapeutic roles and treatment plans with patients and families.
Train, mentor, and supervise departmental therapists.
Collaborate with facility departments to support seamless care, identify access barriers, and resolve barriers compliantly.
Monitor patients for safety and immediately report suspected drug use or other safety concerns to the program manager.
Conduct drug screens as necessary with assistance from the outpatient nurse.
Conduct individual, group, and family therapy to educate patients about psychological, emotional, or substance-use problems.
Engage patients in group settings, facilitate discussion, and lead groups therapeutically.
Participate in creating and revising group programming schedules and provide tools and resources for group therapy.
Oversee the appropriateness and timeliness of discharge, transition, and after-care plans.
Use evaluative techniques to develop and implement therapeutic treatment.
Provide family-session counseling to promote appropriate communication and family or support-group involvement.
Communicate with clients, families, and referral sources in compliance with HIPAA and 42 CFR Part 2, and document correspondence with patients and stakeholders.
Participate actively in treatment planning, help patients meet treatment-plan goals, document progress accurately, and revise goals when appropriate.
Collaborate consistently with the interdisciplinary team, including physicians, utilization review, and nursing staff.
Work with utilization review and communicate regarding patient treatment and length of stay, supporting authorizations or denials as needed.
Create thorough discharge plans that meet patients’ after-care needs and ensure timely paperwork for patients, appropriate family members, or referral sources.
Use crisis intervention and de-escalation skills and assist the team in maintaining patient safety during crises.
Complete accurate patient assessments and admission assessments and intake paperwork when needed to support care coordination.
Answer crisis calls when necessary and assist in developing therapeutic treatment skills and patient support groups.
Complete documentation professionally, accurately, and on time; maintain confidentiality and complete releases appropriately.
Follow HIPAA and 42 CFR Part 2 requirements and enact the code system according to company policy and training.
Participate in therapist discharge-planning needs and, as directed, create appointments, initiate follow-up care, and coordinate with organizations.
Assist the care coordination department as requested and perform other responsibilities assigned by leadership.