Manager, CE Operations — Edward

Endeavor Health•Naperville, IL

4d•$52 - $81•Onsite

About The Position

The Manager, Clinical Engineering Operations supervises day-to-day repair, preventive-maintenance, and service activities performed by in-house Clinical Engineering technicians at one or more assigned Endeavor hospitals. The manager assigns scheduled and unscheduled work, manages technician schedules and performance, owns equipment service quality and uptime at the assigned site(s), and serves as the primary Clinical Engineering point of contact for clinical customers and site leadership. The role has direct control of medical-equipment maintenance across an installed base typically valued at $100 million–$300 million. The manager oversees Biomedical and Imaging service FTEs and ensures the Clinical Engineering program complies with regulatory and accreditation standards. The role also manages operating budgets for equipment inventories valued between $99 million and $275 million, may develop or recommend operating and capital budgets, and controls expenditures within approved budget objectives. The manager designs and directs team work, selects and develops staff, sets expectations, manages performance, and ensures adherence to applicable ethical, regulatory, and legal requirements.

Requirements

Associate's degree (or equivalent experience) in Electronics, Computer Science, or Biomedical Equipment Technology.
At least 5 years of Clinical Engineering experience working on multiple classes of medical equipment, with demonstrated knowledge of corrective and scheduled maintenance practices.
At least 3 years as a lead or supervisor in a technical environment.
Strong human relations and analytical skills.
Self-driven ability to schedule, organize, and manage staff independently.
Proficiency translating technical analysis for management reporting and communicating with organization and vendor executives, hospital teams, and team members.
Problem-solving skills using information from various sources.
Understanding of hospital operations related to patient-care equipment and the urgency of managing service events.
Skill with Microsoft Office and document preparation for analysis.
Knowledge of relevant regulatory, accreditation, codes, and standards.
Ability to manage time and resources efficiently in a complex environment with multiple dependencies and tight deadlines.
Technical knowledge of CMMS/work-order systems.
Ability to perform very heavy work: exerting in excess of 100 lbs. occasionally and/or in excess of 50 lbs. of force constantly to move objects.

Nice To Haves

Bachelor’s degree.

Responsibilities

Supervise day-to-day repair, preventive-maintenance, and service activities of in-house Clinical Engineering technicians at assigned hospital site(s).
Assign scheduled and unscheduled work and manage technician schedules and performance.
Own equipment service quality and uptime at assigned site(s), and serve as the primary Clinical Engineering contact for clinical customers and site leadership.
Manage financial operating budgets for equipment inventories valued between $99 million and $275 million.
Oversee Biomedical and Imaging service FTEs and ensure compliance with regulatory and accreditation standards for the Clinical Engineering program.
Collaborate with clinical, operational, and medical staff to improve operations and resource management.
Identify and escalate issues, communicating actionable recommendations to relevant leaders for timely resolution.
Design and direct team work; select, coach, and develop team members; set expectations; recognize achievements; provide feedback; and administer progressive discipline when necessary.
May develop and/or recommend operating and capital budgets and control expenditures within approved budget objectives.
Understand and adhere to the organization's Code of Ethical Conduct and ensure supervised employees' actions comply with applicable policies, regulations, and laws.