Head of CE Enterprise Operations

Roche • South San Francisco, CA

10d • $158,700 - $294,700

About The Position

The Head of Customer Engagement (CE) Enterprise Operations leads the enterprise operating system that enables CE to focus resources on its highest-priority initiatives, launches, Role-Based Orchestration (RBO) work, and field-sponsored commitments. The role oversees the Enterprise Operations organization and is accountable for intake, prioritization, sequencing, governance, launch readiness, initiative delivery, and executive visibility across the CE enterprise portfolio. It connects CE Leadership, field leaders, HEDs, enterprise partners, and cross-functional teams to ensure work has clear ownership, disciplined execution, transparent progress, and measurable outcomes.

The position leads and develops Enterprise Operations managers and leads, establishes roles and operating standards, and builds capabilities for consistent delivery of complex enterprise work. It owns the CE enterprise portfolio and establishes processes for evaluating and prioritizing proposed work, managing dependencies and capacity, and advising CE Leadership on sequencing and resource allocation.

The role sets launch and initiative governance standards; oversees launch planning, readiness, risk escalation, and post-launch review; integrates field-sponsored priorities and RBO operations with broader portfolio planning; and provides CE Leadership with consolidated portfolio visibility, dashboards, decision materials, and outcome reviews. It also improves the operating model based on business needs, field feedback, and execution lessons.

The position can be based in SSF or remotely. Relocation benefits are not available. The expected annual salary range for the primary location of California is $158,700–$294,700 USD. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. The position qualifies for benefits detailed through the employer's benefits link.

Requirements

• Bachelor's degree required.
• Minimum of 10–12 years of pharmaceutical, biotechnology, consulting, commercial, strategic, operational, and/or analytical experience.
• Significant operations, portfolio, program, or enterprise transformation experience, including leading and managing teams.
• Demonstrated experience leading within large, complex, matrixed organizations.
• Experience establishing governance, prioritization, portfolio management, and execution systems.
• Demonstrated ability to influence senior leaders and lead through others.
• Experience leading organizational change and building new capabilities.
• Ability and willingness to travel for internal and external business meetings.
• Strong enterprise prioritization and portfolio management judgment.
• Strong executive presence and ability to influence senior leaders.
• Strong business acumen and ability to synthesize data, risks, dependencies, and capacity.
• Ability to lead through influence in a complex, matrixed environment.

Nice To Haves

• Graduate-level degree, such as an MBA or advanced life sciences degree.
• Experience supporting large-scale commercial or field organizations.
• Experience with launch operations, portfolio management, resource allocation, RBO, or enterprise transformation.

Responsibilities

• Lead, coach, develop, and manage the Launch Operations Manager, Portfolio Operations Manager, Enterprise Initiatives Manager, and Enterprise Operations Leads.
• Establish clear roles, decision rights, standards, and ways of working across Enterprise Operations.
• Build an Enterprise Operations community that shares tools, practices, insights, and capacity across workstreams.
• Create capabilities for teams to prioritize, govern, and deliver complex enterprise work consistently.
• Recruit, develop, and retain high-performing talent and create development opportunities across the organization.
• Own the enterprise portfolio of CE initiatives, launches, RBO work, and field-partner-sponsored commitments.
• Establish intake, evaluation, prioritization, and sequencing processes for proposed enterprise work.
• Maintain an integrated view of portfolio demand, dependencies, duplication, capacity constraints, and tradeoffs.
• Concentrate resources on high-value work aligned with CE strategy and business priorities.
• Recommend portfolio choices, sequencing, and resource allocation to CE Leadership.
• Set common standards for launch readiness, initiative governance, milestone management, outcome measurement, and escalation.
• Oversee integrated launch planning, readiness assessments, risk escalation, and post-launch reviews across CE.
• Ensure selected enterprise initiatives have clear sponsors, owners, milestones, measures, and decision paths.
• Establish disciplined governance that enables timely decisions without unnecessary process burden.
• Drive accountability for delivery against agreed priorities, milestones, and outcomes.
• Create an operating model that enables Regional leaders, HEDs, and other field partners to sponsor enterprise work without carrying the operational burden alone.
• Ensure field-sponsored priorities enter the same transparent intake, prioritization, governance, and delivery system as other enterprise work.
• Oversee RBO operations support and integration with broader CE portfolio planning and execution.
• Connect enterprise work with the Regions, teams, field partners, and operational capabilities required for delivery.
• Identify recurring field needs that should be addressed at scale through enterprise solutions.
• Provide CE Leadership with a consolidated view of enterprise priorities, progress, risks, dependencies, and capacity.
• Own portfolio governance and decision cadence, including materials for CELT decisions and escalations.
• Establish executive dashboards and outcome reviews focused on key issues and decisions.
• Identify opportunities to simplify governance, reduce duplication, and improve the speed and consistency of enterprise execution.
• Continuously evolve the Enterprise Operations model based on business needs, field feedback, and execution lessons.
• Travel for internal and external business meetings as needed.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• Benefits are offered, as detailed through the employer's benefits link.

What This Job Offers

• Job Type: Full-time
• Career Level: Director