Head of Operations
About The Position
As Head of Operations, you own the operational engine that delivers MiraMace’s care, including patient enrollment and onboarding, hiring, training and staffing Care Advocates, clinician credentialing, and converting care into revenue. The role is focused on turning work that currently depends on heroic individual effort into systems that make results predictable. You will work with the COO to scale patient enrollment and the provider and Care Advocate teams while maintaining quality. You will partner with engineering to ensure internal systems meet a high standard of rigor, collaborate with compliance and credentialing and enrollment teams to prepare providers to see patients and meet CMS requirements, and build documented, measured, repeatable processes. You will also plan staffing capacity ahead of demand, identify and resolve key operational bottlenecks, and build and lead the operations team as Mira scales. The role offers significant autonomy and requires ownership of results.
Requirements
- Bachelor's or master's degree from a top 15 school.
- Prior experience at McKinsey, BCG, or Bain.
- Strategy and operations leadership experience after consulting, with measurable results.
- Track record of building predictable, measurable systems in a fast-moving, high-ownership environment.
Nice To Haves
- Healthcare operations experience, especially in Medicare, provider operations, or revenue cycle.
- Experience at a high-growth startup.
- Strong financial modeling skills and experience using Claude Code to build proof-of-concept artifacts that can quickly become dashboards or processes.
Responsibilities
- Build and scale patient enrollment, provider teams, Care Advocate teams, and the workflows supporting them while maintaining quality.
- Work with the COO to build the operational engine of the company.
- Partner with engineering to ensure internal systems meet a high standard of rigor.
- Work with compliance, credentialing, and enrollment teams to prepare providers to see patients and ensure operations meet CMS requirements.
- Turn people-dependent work into documented, measured, repeatable processes.
- Build capacity plans for the number and location of advocates and clinicians needed ahead of demand.
- Identify and resolve the most important operational bottleneck each week.
- Build and lead the operations team as the company scales.
Benefits
- Benefits are offered; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
