Head of Operations

Kinstead•New York City, NY

1d•Onsite

About The Position

Kinstead helps nurse practitioners launch and run independent practices by replacing fragmented, manual healthcare infrastructure with a single, intelligent system. The Head of Operations owns Kinstead’s operations end to end: the systems that take an NP from signed contract to a live, paid, growing practice and keep it running. This is a hands-on role involving designing operational processes and managing them day to day. The role reports to the COO and works closely with the CEO, leads an Ops Specialist, and manages vendors responsible for credentialing, billing, and front desk operations. The role covers practice launches, credentialing and licensure, revenue cycle, vendor management, clinical operations, business reporting, and NP escalations. The target practice-launch pace is five to six launches per month, with a goal of getting new practices live in 60 days. During the first 90 days, the Head of Operations will take over current operational escalations and map workflows, address key process gaps, establish vendor scorecards and SLAs, improve tracking and launch processes, and deliver monthly operations and financial reporting so founders can step back from day-to-day operations.

Requirements

6–10 years of experience in healthcare operations, including experience at a healthcare startup.
Hands-on experience with healthcare operations such as credentialing, payer enrollment, revenue cycle, or practice launch.
Demonstrated ability to build and personally operate processes, including sustaining improvements week after week.
Fluency with AI tools and sound judgment about when their output is incorrect.
Comfort with shifting priorities and a changing operating environment.
Ability to communicate clearly with vendors and nurse practitioners, including holding vendors to SLAs and helping NPs with payout questions.

Nice To Haves

Experience at a management services organization (MSO) or a multi-state provider group.

Responsibilities

Own the operational systems that take an NP from signed contract through practice launch and ongoing operations.
Design and run the practice-launch playbook, targeting a 60-day launch and a pace of five to six launches per month.
Manage NP licensure across states, payer enrollment, and expirables in coordination with the credentialing vendor.
Manage billing and revenue-cycle vendor relationships, claim denials, and payer issues to support timely payment to NPs and Kinstead.
Manage vendor performance through scorecards, SLAs, and escalation processes, including RCM, front desk, and phone vendors.
Coordinate front desk support, scheduling, and day-to-day practice operations with the clinical director.
Produce monthly reporting on practice growth, revenue, spend, and vendor performance for founders and investors.
Serve as a second line for operational questions from NPs and relay feedback to the product team to reduce recurring issues.
Take over live vendor escalations, credentialing follow-up, and NP operations questions; map workflows and identify failures.
Improve licensure and credentialing tracking, practice-launch processes, vendor performance management, and operational reporting.
Lead the Ops Specialist and coordinate the vendors responsible for credentialing, billing, and front desk operations.