Head Of Operations

Tellos, Inc.

2d•$120,000 - $170,000

About The Position

Tellos is rebuilding how autism care is delivered by helping BCBAs run independent, high-quality practices while helping families access care faster. The Head of Operations will remove operational constraints to growth by owning the company’s operating system, from the first referral through the first therapy hour. This role will make it easier for families to start therapy, providers to deliver therapy, and Tellos to scale reliably. The role owns end-to-end service operations, including referral, intake, assessment, authorization, staffing, scheduling, and therapy start. The Head of Operations will improve workflows for credentialing, authorizations, and revenue cycle management (RCM), and create visibility into how operational activity affects revenue. The position will build scalable processes and operating rhythms, establish and drive an operational scorecard, and lead cross-functional execution with clinical, recruiting, product, finance, and growth teams. As a leader in a software-enabled services company, the Head of Operations will identify operational work that can be automated, partner with Product to ensure tools work in real-world operations, and design models that support geographic expansion. The role will lead intake, support, recruiting coordination, and operational program management, while developing a team of accountable operators. Tellos describes itself as mission-driven, self-funded, profitable, and operator-led; the role works directly with the CEO and leadership team.

Requirements

Experience scaling complex service or marketplace operations.
Strong analytical skills combined with an execution-oriented approach.
Ability to create clarity in ambiguous, fast-moving environments.
Commitment to operational quality, not just strategy.
Ability to hold people accountable while building trust.

Nice To Haves

Healthcare experience.
Applied behavior analysis (ABA) experience.

Responsibilities

Own the end-to-end service operations chain from referral and intake through assessment, authorization, staffing, scheduling, and therapy start.
Identify and permanently resolve operational delays, breakdowns, and failures.
Design scalable workflows for credentialing, authorizations, and revenue cycle management across states.
Create visibility into where revenue is created, delayed, or lost operationally.
Turn tribal knowledge into clear processes and replace chat-driven execution with structured operating rhythms.
Build standard operating procedures that new hires can execute without constant supervision.
Define, explain, and drive operational metrics, including time-to-treatment, provider utilization, funnel conversion and drop-off, authorization velocity, and cancellation and denial patterns.
Coordinate cross-functional execution with clinical, recruiting, product, finance, and growth teams.
Make intake-to-treatment timelines predictable and reduce churn caused by operational friction.
Partner with Product to automate manual workflows, reduce rework, and improve data integrity; ensure tools work in real operations.
Design operating models that support expansion from a handful of states to nationwide scale.
Lead intake, support, recruiting coordination, and operational program management.
Set team cadence and standards, hold people accountable, build trust, and develop future operations leaders.
Help families start therapy faster, support providers, reduce leadership firefighting, and enable predictable expansion without proportional operational chaos.