Manager Clinic Operations - Women's Clinic

INTEGRIS Health•Yukon, OK

2d•Onsite

About The Position

INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives. This is a day shift, full-time position for a Manager Clinic Operations at the Women's Canadian Valley clinic in Yukon, OK. The role is responsible for operational clinic site management, including hiring, supervision, and evaluation of all staff. It also involves ensuring clinical compliance with standards like Joint Commission, OSHA, and CLIA, and handling employment issues in accordance with policy, procedure, and employment law. The manager will collaborate with Medical Directors and physicians on financial and operational matters, gather and analyze financial and budget information, develop the annual clinic budget, and work with Physicians Billing to resolve billing issues. The position also focuses on quality and process improvement to enhance patient care and satisfaction, adhering to National Patient Safety Goals. The role involves managing the operational, financial, quality, and regulatory compliance for a medical group practice of 5 or more providers, managing up to 25+ employees directly and indirectly, and scheduling/managing clinical student internships and rotations. The manager will also serve as a mentor and trainer for new Clinic Business Managers and work with the site Medical Director or physician to resolve provider-related issues. Stress related to managing staff, difficult customers, and meeting deadlines is part of the role, as is ensuring a safe physical environment.

Requirements

Master's degree in business or health care related field with 3 years previous work experience in healthcare management OR Bachelor's degree in business or health care related field with 4 years of experience in healthcare management. OR 5 years of previous work experience in healthcare management or current licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) in the State of Oklahoma or current multistate license from a Nurse Licensure Compact (eNLC) member state or healthcare management may be substituted in lieu of a degree.

Responsibilities

Manages the operational, financial, quality and regulatory compliance for a medical group practice of 5 or more providers
Develops annual clinic budget for all cost centers associated with the clinic; responsible for efficient, accurate, prudent and fiscal management of the clinic.
Develops and adheres to annual budget for group practice. Responsible for efficient, accurate and prudent financial management of the group practice.
Compiles data for the analysis and makes recommendations for increasing profitability of the group practice.
Educates staff for new processes, new systems and new INTEGRIS Health guidelines as needed.
Initiates opening positions to start the recruitment process; interviews and makes hiring decisions for their clinic.
Evaluates employee work performance and determines merit increase.
Coaches employees and handles corrective action if warranted, per policy.
Handles front line concerns, regarding patient accounts, from all sources.
Collaborates with other departments to obtain accurate charges, coding or other information needed for resolution of accounts.
Reviews and approve write offs for bad debt and/or turning patient accounts to third party collection agencies.
Administers employee work schedule to assure customer satisfaction and to ensure that clinic financial goals are met.
Manages directly and indirectly up to 25+ employees.
Schedules and management of clinical student internships and rotations.
Serves a mentor and provides training to new Clinic Business Managers on operational concerns.
Works with site Medical director or physician to resolve provider related issues.
Works with finance department to develop physician financial reports.
Reports to the assigned Director.
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
Stress related to large numbers of staff and working with difficult customers and meeting deadlines. Performs duties in a manner, which will ensure a physical environment free of hazard to self and to others.
Hospital Only: Adherence to hospital policies and Joint Commission requirements when clinics are licensed under a hospital facility.