Women's Health Clinic Manager

Aviva Health•Roseburg, OR

3d•$33 - $40•Onsite

About The Position

The Women’s Health Clinic Manager, in coordination with the Operations and Medical departments, plans, organizes, and supervises operational and clinical duties related to patient-centered care and satisfaction, patient flow, efficiency, and provider productivity within the Women’s Health/Reproductive Health Department. The manager oversees day-to-day clinic activities and directly supervises clinic staff, supporting their actions and needs. The position oversees clinic operations in accordance with Aviva Health policies and procedures; manages provider and patient scheduling; monitors productivity, performance indicators, and clinic expenditures; and reports results to management. It also supports quality improvement, patient safety, satisfaction, and integration of behavioral health, dental, and other support services. The manager assists with compliance and coordination for state and federal programs, including Reproductive Health, STI, and VFC. This is an in-person role during normal business hours, with periodic night or weekend work and required travel using a company vehicle. Work is primarily indoors in a heat-controlled environment. The normal work routine involves no exposure to blood, body fluids, or tissues (OSHA Exposure Category #2).

Requirements

Associate degree in business or healthcare administration, or equivalent experience.
At least one year of supervisory or management experience in a healthcare setting.
Ability to work cooperatively with clinical, operations, medical, and finance staff to meet organizational objectives.
Excellent oral and written communication and comprehension skills.
Ability to multitask and adapt to changes in workload and work schedule.
Strong experience and skills with Microsoft Office and electronic medical records.
Ability to remain stationary frequently, move or traverse occasionally, operate a computer and standard office equipment frequently, and communicate clearly with patients and staff.
Ability to move or transport up to 30 pounds.
Ability to work in person during normal business hours, with periodic night or weekend work.
Ability to travel as required and use a company vehicle.

Nice To Haves

Bachelor’s degree preferred.
Active RN or LPN license, or Certified Medical Assistant (CMA) credentials preferred.
Experience in an FQHC preferred.
Experience with Athena EMR preferred.

Responsibilities

Oversee and manage all day-to-day clinic operations in accordance with Aviva Health policies and procedures.
Manage provider and patient scheduling to support patient access and satisfaction, productivity goals, and financial viability.
Monitor daily and monthly productivity and other key performance indicators, report results to management, and take appropriate action to help meet clinic goals.
Prepare and implement clinic-site budgets and monitor and control expenditures within the Aviva Health Board-approved budget in collaboration with the Director.
Interact regularly with patients and staff to assess needs, satisfaction, and service quality, and help address staff concerns.
Conduct staff and provider meetings as needed.
Participate in quality improvement processes and implement, evaluate, and maintain clinic quality improvement activities.
Collaborate with providers and leadership on quality improvement, patient safety, and patient satisfaction initiatives.
Coordinate staffing schedules to ensure optimum service levels.
Maintain appropriate levels of organized supplies.
Directly supervise and support department supervisors, program managers, and coordinators.
Serve as a mentor and clinical resource to staff.
Promote and support integration of behavioral health, dental, and other support services into the Women’s Health Clinic.
Ensure clinical care delivery aligns with FQHC standards, protocols, and guidelines.
Assist with coordination and compliance of state and federal programs, including Reproductive Health, STI, and VFC.