Manager, Client Insights and Strategy Delivery

NPS Prism

8d•Remote

About The Position

NPS Prism is a cloud-based SaaS business owned by Bain & Company. It provides customer experience benchmarks and analysis that help clients compare their Net Promoter Score and customer journeys with competitors, identify gaps, and prioritize customer interactions. The Manager, Client Insights and Strategy Delivery joins the client-facing team serving APAC clients and works with a Senior Manager. Most of the role is dedicated to client work, with additional collaboration with the Senior Director for APAC Client Engagement, Bain leaders and practice teams, and Product and Operations teams. The position leads insight delivery for existing clients, develops analysis and executive-ready storylines, presents findings to senior stakeholders, and supports business development across APAC. The role also contributes client feedback and ideas to product improvement and AI-assisted insight production.

Requirements

MBA.
Five to eight years of full-time work experience, including at least three years in consulting or a similar client-facing role.
Confident communicator with strong executive presence and excellent English; able to present to and lead conversations with senior client stakeholders.
Strong problem-solving skills and experience turning data into clear insights and storylines.
High ownership, ability to work independently and take initiative, and ability to manage several workstreams and teams simultaneously.
Client-focused and effective at managing upwards, downwards, and across functions.
Comfortable using AI tools in day-to-day work.

Nice To Haves

Experience in consultative selling.
Working knowledge of quantitative and qualitative research.

Responsibilities

Develop insights, storylines, and thought leadership from NPS Prism client results and present them to senior clients.
Create materials for readouts, executive committee meetings, and clients’ strategic questions, including custom analyses when needed.
Help senior client executives and Bain leaders share insights across client organizations.
Ensure deliverables meet high standards of accuracy and detail.
Own day-to-day relationships for a portfolio of clients, advising on business questions, use of NPS Prism, and best practices.
Onboard and train client teams to help them get full value from the product.
Own account plans, identify renewal risks and growth opportunities early, and maintain multi-year roadmaps with Bain leaders.
Plan and lead client workstreams end to end, including workplans, contracting, and coordination with Product and Operations.
Coach and manage junior team members as the team grows, and manage work across levels to keep it on track.
Bring client feedback to the Product team to improve the platform.
Help develop AI-assisted methods for producing insights and client materials.
Develop new business across APAC with Bain leaders and practice teams, including prospect conversations, demos, trials, and proposals.
Shape the selling story for new markets and prospects.
Work with the marketing team on APAC outreach and published content.