Manager, Claims

Cenlar FSB•Tempe, AZ

96d•$84,728 - $132,176

About The Position

The Manager, Claims monitors and directs workflow in the Claims Department, works to minimize potential client and Cenlar losses, and serves as a liaison between clients and senior management. The role includes developing reports, conducting research, attending client meetings, and ensuring compliance with investor, insurer, Cenlar, and client guidelines and requirements. The manager helps ensure Cenlar meets goals for conveyances, claim filing, and client/investor delay reporting. The position oversees claims activity and staff, vendor performance and payments, claim reviews and filings, and final loss analyses. It works with attorneys, insurers, PMI companies, investors, and master servicers to complete claims and minimize losses. The manager must apply sound risk and compliance practices, supervise others, and escalate, manage, and report control issues. Cenlar describes itself as the nation’s leading mortgage loan subservicer and highlights a promote-from-within culture and opportunities for professional growth. The role is subject to required drug screening, and applicants may request accommodation during the hiring process. Compensation depends on factors such as experience, qualifications, skills, and location; the posting says a salary range follows but does not provide its figures in the supplied text.

Requirements

Bachelor’s degree or equivalent experience.
3–5 years of management experience.
At least 5 years of experience in mortgage default operations.
3–5 years of property preservation, REO, and claims experience for FHA, VA, Fannie Mae, Freddie Mac, and asset loans.
Strong analytical, accounting, and computer skills.
Strong knowledge of current practices, procedures, and regulations/laws related to default administration for GSE/HUD/VA, RD, and conventional mortgage loans.
Working knowledge of MS Outlook, Word, Excel, and PowerPoint, and ability to learn industry-related systems.
Working knowledge of the Black Knight MSP servicing system.
Ability to work accurately in a fast-paced environment with tight deadlines.
Excellent coaching and counseling skills.
Excellent verbal and written communication skills.
Excellent organizational skills and ability to multitask.

Responsibilities

Monitor the activity of loans in Claims.
Manage and adhere to conveyance and claims processes established by investor and insurer guidelines.
Monitor and review vendor payments to ensure they are timely.
Manage and monitor outside-vendor performance, including recommending replacement of underperforming vendors.
Follow investor and insurer guidelines and regulations, as well as applicable local and federal laws.
Perform final loss analysis on loans after all claim funds are received.
Set staff goals and prepare and present staff performance reviews.
Order and prepare weekly and monthly reports.
Work with attorneys, insurers, PMI companies, investors, and master servicers to expedite claim completion and minimize losses.
Maintain working knowledge of insurer, PMI, investor, and master-servicer rules and regulations.
Oversee supplemental claim filings when applicable.
Review all cases regularly.
Assess compliance and operational risks, uphold applicable policies and laws, use sound ethical judgment, and escalate, manage, and report control issues.
Effectively supervise others and hold staff accountable for maintaining required standards.