Manager, Claims

Cenlar FSB•Tempe, AZ

19h•$84,728 - $132,176

About The Position

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. The Manager, Claims is responsible for monitoring and directing the work flow in the Claims Department, minimizing potential client and/or Cenlar losses, serving as a liaison between clients and senior management. Some activities include but are not limited to developing reports, conducting research, attending client meetings and Ensures compliance with all Investor, Insurer, Cenlar, and Client guidelines and requirements. Ensures Cenlar goals are met regarding conveyances and claim filing and client/investor delay reporting.

Requirements

Bachelor’s degree or equivalent experience
Minimum 3 -5 years management experience
5+ years’ experience in mortgage default operations
3-5 years of property preservation, REO and claims experience for FHA, VA, Fannie Mae, and Freddie Mac loans, and asset loans
Strong analytical, accounting and computer skills
Strong knowledge of current practices, procedures, and regulations/laws related to default administration for GSE/HUD/VA, RD and Conventional mortgage loans
Working knowledge of MS Outlook, Word, Excel, Power Point, and ability to learn industry related systems
Working knowledge of Black Knight MSP servicing system
Ability to accurately work in a fast paced environment within tight deadlines
Excellent Coaching and Counseling Skills
Excellent Verbal and Written Skills
Excellent Organizational Skills and ability to Multi Task

Responsibilities

Monitors the activity of loans in Claims
Manages and adheres to conveyance/claims as set forth by investor, insurer guidelines
Monitors/Reviews payment to vendors in a timely manner
Manages and monitors the performance of outside vendors, including making recommendations for replacing vendors who are not performing
Adheres to all guidelines and regulations set forth by investors/insurers as well as local/federal laws
Performs final loss analysis on loan once all claims funds are received
Sets goals for staff- prepare and present performance reviews for staff
Orders and prepares weekly/monthly reports
Works in conjunction with attorneys, insurers, PMI companies, investors and master servicers to expedite the completion of the claim and minimize losses
Complies with and have working knowledge of all insurer, PMI, investor and master servicer rules and regulations
Oversees filing of supplemental claims (when applicable)
Reviews of all cases on a regular basis
Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards