Manager, Claims

Cenlar FSB•Ewing, NJ

96d•$84,728 - $132,176

About The Position

The Manager, Claims monitors and directs workflow in the Claims Department, works to minimize potential losses for clients and Cenlar, and serves as a liaison between clients and senior management. The role includes developing reports, conducting research, attending client meetings, and ensuring compliance with investor, insurer, Cenlar, and client requirements. The Manager is accountable for meeting Cenlar goals for conveyances, claim filing, and client and investor delay reporting. The role oversees claims operations, staff performance, vendor activity, and claim completion. It works with attorneys, insurers, PMI companies, investors, and master servicers to expedite claims and minimize losses. The Manager also assesses business risks and promotes compliance, ethical conduct, and accountability.

Requirements

Bachelor’s degree or equivalent experience.
3–5 years of management experience.
At least 5 years of experience in mortgage default operations.
3–5 years of property preservation, REO, and claims experience for FHA, VA, Fannie Mae, Freddie Mac, and asset loans.
Strong analytical, accounting, and computer skills.
Strong knowledge of current practices, procedures, and regulations and laws related to default administration for GSE, HUD, VA, RD, and conventional mortgage loans.
Working knowledge of MS Outlook, Word, Excel, and PowerPoint, with the ability to learn industry-related systems.
Working knowledge of the Black Knight MSP servicing system.
Ability to work accurately in a fast-paced environment with tight deadlines.
Excellent coaching and counseling skills.
Excellent verbal and written communication skills.
Excellent organizational skills and ability to multitask.

Responsibilities

Monitor the activity of loans in Claims.
Manage conveyance and claims work in accordance with investor and insurer guidelines.
Monitor and review timely payments to vendors.
Manage and monitor outside vendor performance, including recommending replacement of underperforming vendors.
Follow investor and insurer guidelines and regulations, as well as local and federal laws.
Perform final loss analysis on loans after all claim funds are received.
Set staff goals and prepare and present staff performance reviews.
Order and prepare weekly and monthly reports.
Work with attorneys, insurers, PMI companies, investors, and master servicers to expedite claim completion and minimize losses.
Maintain working knowledge of insurer, PMI, investor, and master servicer rules and regulations.
Oversee filing of supplemental claims when applicable.
Review cases regularly.
Assess compliance and operational risk in business decisions; promote compliance with applicable laws, rules, regulations, and policies; exercise sound ethical judgment; escalate, manage, and report control issues; and effectively supervise and hold others accountable.