Manager, Child Support Services
About The Position
The Georgia Department of Human Services’ Division of Child Support Services (DCSS) is hiring a Manager, Child Support Services, based in Augusta, Georgia (Richmond County). The position reports to the Region Director and manages the development and administration of a child support branch office, including support-order establishment and enforcement and investigative, compliance, legal, and clerical support activities. Managers have department-wide responsibilities for child support programs and participate in determining the division’s overall direction. The role directs subordinate supervisors and staff. DCSS works to improve children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. Its outreach programs, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, aim to increase non-custodial parents’ involvement in their children’s lives. The State of Georgia offers a benefits package that includes training opportunities, retirement plans, paid holidays, vacation and sick leave, insurance, employee discounts, and telework opportunities depending on the position.
Requirements
- Bachelor’s degree in a related area from an accredited college or university and two years of job-related subordinate supervisory experience in a human service delivery program or related program; or two years of experience at the lower-level Child Support Services Supervisor (SST064) or equivalent; or four years of experience at the lower-level Child Support Services Agent 3 (SST062); or three years of experience at the lower-level Child Support Services Agent 4 (SST063).
Nice To Haves
- Bachelor’s degree in a related area from an accredited college or university and two years of subordinate supervisory experience in a human service delivery program or related program; or qualifying experience at the specified lower-level child support services positions.
Responsibilities
- Plan, administer, and maintain the operation of child support services programs.
- Analyze and assess existing programs to ensure identified outcome measures are achieved.
- Ensure agency compliance with policies, documentation, and reporting requirements.
- Build and encourage a cooperative, team-oriented environment within units and with other agencies and providers.
- Interview, hire, direct, train, evaluate, discipline, and discharge social services employees as necessary.
- Manage human resources and direct administrative activities.
- Review new and current programs for efficiency, effectiveness, and compliance with state, local, and federal regulations.
- Manage the development and administration of a child support branch office, including support-order establishment and enforcement and investigative, compliance, legal, and clerical support activities.
- Direct subordinate supervisors and staff and contribute to determining the division’s overall direction.
Benefits
- Unique training opportunities
- 401(k) plan and 457 plan
- 13 paid holidays
- Vacation and sick leave
- Medical, dental, and vision insurance
- Long- and short-term care
- Life insurance
- Employee discount programs
- Telework opportunities depending upon the position
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What This Job Offers
Job Type
Full-time
Career Level
Manager
