Manager, Child Support Services

Human Services, Department of•Augusta, GA

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About The Position

The Georgia Department of Human Services’ Division of Child Support Services (DCSS) is hiring a Manager, Child Support Services, located in Augusta, Georgia (Richmond County). The position reports to the Region Director and manages the development and administration of a child support branch office, including support-order establishment and enforcement and investigative, compliance, legal, and clerical support activities. The manager directs subordinate supervisors and staff and has department-wide responsibilities for child support programs as part of the division’s management team. DCSS enhances children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. It also administers outreach programs, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement. The position may be required to assist with the department’s emergency responsibilities if an emergency is identified.

Requirements

Bachelor’s degree in a related area from an accredited college or university and two years of job-related subordinate supervisory experience in a human service delivery program or related program; or two years of experience at the lower-level Child Support Services Agent Supervisor (SST064) or equivalent; or four years at the lower-level Child Support Services Agent 3 (SST062); or three years at the lower-level Child Support Services Agent 4 (SST063).

Responsibilities

Plan, administer, and maintain the operation of child support services programs.
Analyze and assess program effectiveness to ensure identified outcome measures are achieved.
Ensure agency compliance with policies, documentation, and reporting requirements.
Build and encourage a cooperative, team-oriented environment within units and with other agencies and providers.
Interview, hire, direct, train, and evaluate social services employees, and discipline or discharge employees when necessary.
Manage human resources and direct administrative activities.
Review new and current programs for efficiency, effectiveness, and compliance with state, local, and federal regulations.
Manage the development and administration of a child support branch office, including support-order establishment and enforcement and investigative, compliance, legal, and clerical support activities.
Direct subordinate supervisors and staff and contribute to determining the division’s overall direction.