Child Support Services Agent Supervisor
About The Position
The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS), is hiring a Child Support Services Agent Supervisor in Atlanta, Georgia (Fulton County). The position reports to the Manager, Child Support Services. DCSS supports children’s well-being by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. Its outreach programs include Fatherhood, Prison Re-Entry, and Parental Accountability Court, which aim to increase non-custodial parental involvement in children’s lives. The supervisor manages casework functions within a Child Support Services office or unit, supervises staff, and oversees a unit responsible for establishing and enforcing child support obligations. The role interprets and applies relevant laws, rules, policies, and procedures; provides direction to assigned staff; and coordinates child support activities with legal, judicial, and public organizations.
Requirements
- High school diploma or GED and five years of direct job-related experience, including two years in a lead worker, team leader, or supervisory role; or two years of experience as a Child Support Services Agent 3 (SST062) or equivalent; or one year of experience as a Child Support Services Agent 4 (SST063) or equivalent.
Nice To Haves
- Experience in a lead worker, team leader, or supervisory role.
Responsibilities
- Supervise, guide, and instruct subordinate staff in their work assignments.
- Supervise a unit that establishes and enforces child support obligations of responsible parents.
- Manage casework functions within the Child Support Services office or unit.
- Interpret and apply state, federal, and agency laws, rules, policies, and procedures.
- Assist staff with sensitive and complex cases.
- Provide human resources management direction to assigned staff.
- Perform administrative assignments required for efficient unit operations.
- Coordinate and participate in local and statewide projects as requested.
- Coordinate child support activities with legal, judicial, and public organizations.
- Perform other professional responsibilities assigned by the manager, director, or leadership team.
Benefits
- Unique training opportunities
- Employee retirement plan
- 401(k) plan
- 457 plan
- 13 paid holidays
- Vacation leave
- Sick leave
- Medical insurance
- Dental insurance
- Vision insurance
- Long- and short-term care
- Life insurance
- Employee discount programs
- Telework opportunities depending on the position
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
