Child Support Services Agent Supervisor

Georgia Department of Revenue • Atlanta, GA

2d

About The Position

The Georgia Department of Human Services’ Division of Child Support Services (DCSS) is seeking a Child Support Services Agent Supervisor. DCSS supports children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. The program promotes parent accountability and self-sufficiency while reducing public responsibility for children’s financial and medical support. DCSS also administers outreach programs, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement in children’s lives.

The supervisor manages casework functions in a Child Support Services office or unit and supervises staff who establish and enforce child support obligations. The position interprets and applies relevant laws, rules, policies, and procedures; supports staff handling sensitive and complex cases; provides human resources management direction; and coordinates child support activities with legal, judicial, and public organizations. The position is located in Atlanta, Georgia (Fulton County), and reports to the Manager, Child Support Services.

Requirements

• High school diploma or GED and five years of direct job-related experience, including two years in a lead worker, team leader, or supervisory role; or two years of experience as a Child Support Services Agent 3 (SST062) or equivalent; or one year of experience as a Child Support Services Agent 4 (SST063) or equivalent.

Responsibilities

• Supervises, guides, and/or instructs subordinate staff in their work assignments.
• Supervises a unit that establishes and enforces child support obligations of responsible parents.
• Coordinates child support activities with legal, judicial, and public organizations.
• Manages casework functions within a Child Support Services office or unit.
• Interprets and applies state, federal, and agency laws, rules, policies, and procedures.
• Assists staff with sensitive and complex cases.
• Provides human resources management direction to assigned staff.
• Performs administrative assignments required for efficient unit operations.
• Coordinates and participates in local and statewide projects as requested.
• Performs other professional responsibilities as assigned by the manager, director, or leadership team.

Benefits

• 401(k) plan and 457 plan
• 13 paid holidays
• Vacation and sick leave
• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term care
• Life insurance
• Employee discount programs
• Unique training opportunities
• Telework opportunities depending on the position

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED