Child Support Services Agent Supervisor

Georgia Department of Revenue • Albany, OR

2d

About The Position

The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS), seeks a Child Support Services Agent Supervisor for its office in Albany, Georgia (Dougherty County). DCSS supports children’s well-being by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. Its outreach programs—including Fatherhood, Prison Re-Entry, and Parental Accountability Court—promote parental involvement, accountability, and self-sufficiency.

The supervisor manages casework functions in a child support services office or unit and supervises staff who establish and enforce child support obligations. The role interprets and applies relevant laws, rules, policies, and procedures; assists staff with sensitive and complex cases; provides human resources management direction; and coordinates child support activities with legal, judicial, and public organizations. The position reports to the Manager, Child Support Services.

Requirements

• High school diploma or GED and five years of direct job-related experience, including two years in a lead worker, team leader, or supervisory role; or two years of experience at the lower-level Child Support Services Agent 3 (SST062); or one year of experience at the lower-level Child Support Services Agent 4 (SST063) or an equivalent position.

Nice To Haves

• High school diploma/GED and five years of direct job-related experience, including two years in a lead worker, team leader, or supervisory role; or two years of experience at the lower-level Child Support Services Agent 3 (SST062); or one year of experience at the lower-level Child Support Services Agent 4 (SST063) or an equivalent position.

Responsibilities

• Supervises, guides, and instructs the work assignments of subordinate staff.
• Supervises a unit that establishes and enforces child support obligations of responsible parents.
• Manages casework functions within the Child Support Services office or unit.
• Interprets and applies state, federal, and agency laws, rules, policies, and procedures, and assists staff with sensitive and complex cases.
• Provides human resources management direction to assigned staff.
• Performs administrative assignments needed for efficient unit operations.
• Coordinates and participates in local and statewide projects as requested.
• Coordinates child support activities with legal, judicial, and public organizations.
• Performs other professional responsibilities as assigned by the manager, director, or leadership team.

Benefits

• 401(k) plan and 457 plan
• 13 paid holidays
• Vacation and sick leave
• Medical, dental, and vision coverage
• Long- and short-term care
• Life insurance
• Employee discount programs
• Unique training opportunities
• Telework opportunities depending upon the position

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED