Manager Central Operations - White Bear Lake, MN - Full-time

SmarteCarte Brand•White Bear Lake, MN

26d•Onsite

About The Position

The Manager of Central Operations leads day-to-day operations at Smarte Carte’s primary warehouse and production facility in White Bear Lake, Minnesota. The role oversees logistics, production and assembly, quality, inventory, safety, and facilities management. It calls for a hands-on operations leader with strong systems and people leadership capabilities who can turn demand, production requirements, and inventory strategy into safe, efficient, and predictable execution. Although the current oversight is limited to one warehouse, the role covers end-to-end operational execution and directly affects cost, service levels, and customer experience. The position is full-time, based 100% in the office, and is not eligible for relocation. Candidates must be eligible to work in the United States without visa sponsorship. The role is benefits- and bonus-eligible. Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving venues across North America, Europe, the Middle East, and Asia-Pacific. Its products and services include luggage carts, smart lockers, mobility rentals, massage chairs, collectibles, and other guest and passenger services.

Requirements

At least 5 years of experience leading warehouse and/or manufacturing operations.
Demonstrated success applying Lean and/or Six Sigma tools in an operational setting.
Experience working within ERP/MRP systems.
Ability to coach, mentor, and develop operations teams.
Eligible to work in the United States without visa sponsorship.
Ability to lift 50 pounds; stand for extended periods; walk, bend, stoop, push, pull, and lift above the head.
Ability to type and use a keyboard for long periods and view computer screens for long periods.
Ability to work under tight deadlines.

Nice To Haves

NetSuite experience.
Bachelor’s degree in Operations, Supply Chain, Industrial Engineering, or a related field.
A positive attitude and willingness to learn.

Responsibilities

Build, lead, and sustain a positive, inclusive, and safety-focused operations culture.
Set clear performance expectations, provide routine feedback and coaching, conduct annual performance reviews, and provide compensation and workforce-planning input.
Manage staffing levels, schedules, wages, and the use of contract labor.
Lead warehouse, production, and assembly operations to meet production, quality, and service targets.
Ensure adherence to established production, productivity, quality, and customer service standards.
Maintain working knowledge of BOM structures, production orders, and sales order flows.
Partner with planning and inventory teams to maintain accurate inventory data, efficient material use, and appropriate purchasing.
Develop and maintain processes for handling, storing, moving, and tracking raw materials, components, and finished goods.
Ensure compliance with company policies and procedures for receiving, transfers, warehouse management, and shipping.
Analyze workflows, labor utilization, space constraints, and equipment layout to improve operational efficiency.
Lead continuous improvement initiatives using Lean and/or Six Sigma methodologies.
Standardize processes and work instructions to improve repeatability and reduce variability.
Manage domestic and international logistics, including FCL, LCL, air freight, and high-volume small-parcel shipments.
Manage relationships with key operations and logistics vendors.
Review and approve operational invoices and ensure timely submission for payment.
Maintain a safe and compliant work environment in accordance with OSHA and applicable regulations.
Ensure safe operation and maintenance of powered industrial equipment.
Serve as primary liaison with utilities and local agencies, including fire, safety, and health agencies, as required.
Oversee facility maintenance and operational readiness.