Manager, Career Center - Dallas Redbird

Equus•Dallas, TX

About The Position

The Manager, Career Center oversees daily operations and performance of assigned case managers at the Dallas Redbird career center. The role supports project delivery by managing resources, maintaining project plans and reporting documentation, ensuring customer assessment and career pathway documents meet quality standards, and coordinating customer assignments. The manager also collaborates with the Project Director and Project Accountant on budgeting, forecasting, financial sustainability, program development, contract management, human resources, staff development, and business development.

Requirements

Bachelor’s degree in business, management, or a human services-related field from an accredited university or college, or equivalent work experience; listed as preferred.
2 to 3 years of experience in TANF programs.
3 years of supervisory experience or an equivalent combination of education and experience.
Commitment to customer-focused service delivery systems.
Excellent communication and interpersonal skills.
Strong management and organizational skills, and the ability to work across all levels of management and staff.
Valid driver’s license in good standing and proof of valid automobile insurance; the position is considered a driving position.

Responsibilities

Attend partner and funding customer meetings.
Complete requested weekly and monthly reports.
Manage and supervise assigned case managers’ daily operations and performance.
Conduct weekly meetings with staff and leadership.
Manage assigned resources for project-related activities.
Develop and maintain project plans and reporting documentation to support timely communication and successful project delivery.
Ensure assessments, service plans, and career pathway documents meet required quality standards.
Assist with assigning new customers to case managers.
Generate progress and other management reports.
Collaborate with the Project Director and Project Accountant on budgeting, forecasting, and financial sustainability.
Partner with the Project Director on planning and day-to-day operations, program development, contract management, human resources, staff development, and business development.
Perform other duties as assigned.