Manager, Career Center - Dallas

Equus•Pleasant Grove, TX

About The Position

The Manager, Career Center oversees daily operations and performance of assigned case managers and supports the delivery of workforce services. The role manages resources and project-related activities, develops project plans and reporting documentation, and ensures assessment, service plans, and career pathway documents meet quality standards. The manager works with the Project Director and Project Accountant on budgeting, forecasting, financial sustainability, program development, contract management, human resources, staff development, and business development.

Requirements

Bachelor’s degree in business, management, or a human-services-related field from an accredited university or college, or equivalent work experience; the degree is preferred.
2 to 3 years of experience in TANF programs.
3 years of supervisory experience or an equivalent combination of education and experience.
Commitment to customer-focused service delivery systems.
Excellent communication and interpersonal skills, strong management and organizational skills, and ability to work across all levels of management and staff.
Valid driver’s license in good standing and proof of valid automobile insurance; this is considered a driving position.

Responsibilities

Attend partner and funding customer meetings.
Complete requested weekly and monthly reports.
Manage and supervise assigned case managers’ daily operations and performance.
Conduct weekly meetings with staff and leadership.
Manage assigned resources as appropriate for project-related activities.
Develop and maintain project plans and reporting documentation to support timely communication and successful project delivery.
Ensure assessments, service plans, and career pathway documents meet required quality standards.
Assist with assigning case managers to new customers.
Generate progress and other management reports.
Collaborate with the Project Director and Project Accountant on budgeting, forecasting, and financial sustainability and success.
Partner with the Project Director on planning and day-to-day operations, program development, contract management, human resources, staff development, and business development.
Perform other duties as assigned.