Manager, Business Operation Services Support

Specialized Security Services, Inc.•Plano, TX

1d•$80,000 - $127,000

About The Position

For over two decades, our expert team has successfully assisted organizations with the implementation and oversight of their information security, privacy, and regulatory compliance programs. Our reputation is our own, built upon our steadfast commitment over the years to do the right thing and go above and beyond for our clients. We pride ourselves on our ability to think outside-the-box, stay nimble and succeed as a team. Position Summary The Manager, Business Operation Services Support S3 Security Services project initiatives by coordinating and managing projects between the SVP, Principals, Security Engineers, Security Assessors and Executive Leadership Team with S3 Security clients. This role requires direct client interactions and relationship building and has a significant component ensuring that all projects meet these requirements, or that exceptions and issues are noted and remediated as appropriate. This position will play a key role in leading projects, developing dashboards and reports, and working closely with both internal teams and clients to support business decisions and continuous improvement.

Requirements

5+ years of experience in business operations, project management, business analysis, service delivery, or a related professional services environment.
Demonstrated experience leading, coaching, and developing teams, including performance management, employee development, and workload planning.
Experience managing projects, resources, schedules, and staff in a fast-paced, client-focused environment.
Strong leadership, relationship-building, conflict resolution, and problem-solving skills.
Proven ability to collaborate across departments and build strong relationships with clients, stakeholders, and executive leadership.
Excellent verbal and written communication skills, including strong grammar, presentation, and client-facing communication abilities.
Advanced proficiency in Microsoft Excel, PowerPoint, Word, and Outlook; experience with CRM systems, reporting tools, and data visualization platforms preferred.
Demonstrated ability to collect, analyze, and present data to support operational and business decisions.
Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
Experience with calendar management, operational coordination, and cross-functional project execution.
Self-motivated professional who demonstrates initiative, professionalism, accountability, and sound business judgment.

Nice To Haves

Knowledge of Security Governance, Risk Management, Compliance (GRC), and cybersecurity services are preferred.
Knowledge of vendor and supplier contract review and administration processes preferred.
Understanding of technology, cybersecurity, and compliance-related services preferred.
10+ years of related work experience
Bachelor’s degree in business administration, analytics, finance, or a related field preferred.
Advanced Microsoft Office Suite knowledge
Advanced Excel certifications, PMP, or Lean Six Sigma certification is a plus.
Experience in cybersecurity, IT services, or compliance-related industries is desirable.

Responsibilities

Responsible for a team of Business Operation Business Analyst who act as the main point of contact between S3 Security employees and clients.
Lead, mentor, coach, and develop Business Operations Analysts to support high-quality client service delivery and professional growth.
Establish performance expectations, provide ongoing feedback, conduct performance evaluations, and support employee development plans.
Participate in recruiting, interviewing, hiring, onboarding, and retention efforts for the Business Operations team.
Manage team workloads, project assignments, schedules, and resource allocation to ensure efficient service delivery and client satisfaction.
Serve as an escalation point for operational, scheduling, client service, and project coordination issues.
Monitor team productivity, service delivery metrics, and operational performance to identify opportunities for improvement.
Foster a culture of accountability, collaboration, professionalism, and exceptional client service.
Collaborate with department leaders to support company initiatives, operational objectives, and cross-functional projects.
Lead and oversee operational support activities for Security Engineers, Security Assessors, and clients, partnering with department leadership to resolve issues, coordinate service delivery, and ensure the timely completion of reports, presentations, and client deliverables.
Works directly with Directors and Management of other departments to resolve issues and ensure timely service delivery.
Oversee the quality, consistency, and completeness of project documentation, client communications, reports, and operational deliverables.
Conduct quality reviews of reports, presentations, and client-facing documentation prior to delivery.
Develop, maintain, and enhance operational processes, procedures, templates, and workflow documentation.
Identify and implement process improvements that increase efficiency, accuracy, scalability, and client satisfaction.
Monitor project milestones, deadlines, and deliverables to ensure client commitments are met.
Ensure departmental activities are performed in accordance with company policies, quality standards, and established procedures.
Develop and maintain dashboards, reporting metrics, and key performance indicators (KPIs) to support operational visibility and decision-making.
Act as a liaison between our Clients, Managers, and Associates to coordinate, finalize and communicate any scheduling requests.
Update Management on any client changes.
Ensures updates for all CRM tickets are timely and meet needs of Executive morning calls.
Maintain weekly communication with Clients, providing support and answering any questions or concerns in a timely manner to enhance S3’s relationship as the Client’s security partner.
Support proposal development, client onboarding activities, project scoping, and service delivery planning efforts.
Assist leadership with operational planning, forecasting, resource management, and departmental reporting.
Identify opportunities to improve client experience and expand services within existing client relationships.
Analyze operational trends and service metrics to provide recommendations for improving efficiency and profitability.
Partner with leadership to support strategic initiatives, organizational growth, and continuous improvement programs.
Facilitate knowledge sharing, training, and process standardization across the Business Operations team.