Manager, Business Intelligence | Hospitality & Merchandise Insights

Legends Global•Orchard Park, NY

6d•Onsite

About The Position

The Manager, Business Intelligence works at the intersection of hospitality and merchandise insights and day-to-day venue operations. This high-visibility, matrixed consulting role is embedded with operations across a portfolio of live music venues, partnering closely with concessions, operations, and hospitality leaders to turn data into evidence-based decisions. Supported by the Legends Global Insights center of excellence, the Manager promotes analytical quality and rigor while advancing adoption of AI-enabled tools and operational best practices across the portfolio. The role combines stakeholder partnership, analytics delivery, and innovation. The Manager develops venue-specific contextual knowledge, delivers reporting and performance narratives, identifies operational and margin-improvement opportunities, and builds AI-enabled workflows. The position is onsite in Orchard Park, New York. The stated salary range is $80,000–$90,000, commensurate with experience, skills, and qualifications.

Requirements

2–4 years of experience in analytics, business intelligence, consulting, or a client-facing role with a strong quantitative component.
Bachelor’s degree in business analytics, statistics, economics, or a related quantitative field, or equivalent demonstrated experience.
Proficiency in SQL and at least one analytical programming language, Python or R, for data manipulation, analysis, and workflow automation.
Hands-on experience with Tableau, Power BI, or an equivalent data visualization tool, including demonstrated ability to build reporting products operators use.
Demonstrated experience using AI tools, including large language models such as ChatGPT, Claude, or Copilot, as active components of an analytics workflow.
Ability to translate ambiguous business questions into structured analytical approaches and defensible recommendations.
Experience communicating complex findings to non-technical audiences in writing, visualizations, and live presentations.
Ability to demonstrate how data-driven work changed a decision or unlocked measurable value.
Self-starter with intellectual curiosity and a bias toward insight over reporting.
Comfort operating in a matrixed, hybrid environment.
Collaborative approach and willingness to co-create solutions with end users.
High standards for data quality and willingness to defend those standards.

Nice To Haves

Experience in hospitality or live entertainment.

Responsibilities

Build and maintain trusted relationships with venue stakeholders and develop contextual knowledge of venue configurations, technology, and decision-making cycles.
Partner with concessions, operations, and hospitality leaders to translate data into evidence-based decisions.
Design and deploy pricing, product, placement, and promotion strategies.
Build and maintain operator-focused reporting, including visualizations, heat maps, and executive presentations, that meet quality standards and encourage adoption.
Lead monthly business reviews, turning data into performance narratives that explain what changed, why it matters, and what action is warranted.
Analyze variable labor and cost-of-goods data to identify efficiency opportunities and develop solutions that improve margin without compromising the guest experience.
Complete high-impact ad hoc analytics projects with speed and quality.
Use AI tools to accelerate insight generation, shorten turnaround time for recurring analyses, and create capacity for strategic work.
Design and build AI-enabled workflows that improve the speed, consistency, and scalability of high-integrity Insights deliverables across the portfolio.
Validate AI-generated outputs for accuracy, relevance, and business fit while maintaining analytical rigor.
Partner with the Legends Global Insights center of excellence to pilot, adopt, and scale emerging tools and best practices across the portfolio.