Business Intelligence Manager

Verizon•Irving, TX

2d•$86,000 - $165,000•Hybrid

About The Position

The Business Intelligence Manager on Verizon Business Marketing’s Value team defines and drives measurable business value across AI initiatives and the Personalization NBx and RTM transformation program. The role works with product owners and stakeholders to ensure investments produce financial and operational outcomes, including increased ARPU/ARPA, reduced churn, and positive ROI. It operates across business, data science, technology, marketing, and finance, with success measured by converting AI and transformation projects into business value. The manager builds repeatable value-creation frameworks, ROI models, value narratives, and supporting materials; leads and automates ROI, TCO, and value models and KPI scorecards; and partners with product owners to move initiatives from ideation and business cases through measurable impact. The role tracks financial impact, churn reduction, ARPU/ARPA, adoption, and AI model or agent performance; analyzes trends and opportunities; supports AI adoption and process improvement; establishes responsible AI and value-measurement governance; and optimizes financial benefit-realization models for enterprise AI initiatives.

Requirements

Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
Three or more years of relevant experience in consulting, marketing, analytics, or digital transformation.
Experience developing and tracking business cases.
Experience developing KPIs to measure program success.
Experience managing cross-functional programs.
Experience presenting up to the SVP level.
Stakeholder management experience.
Experience translating between business and technical teams.
Experience with value engineering, value-realization tracking, or benefit-realization management frameworks in enterprise technology environments.
Willingness to travel up to approximately 10% of the time.

Nice To Haves

Working proficiency with AI platforms such as Anthropic Claude, Microsoft Copilot, or Google Workspace Studio.
Proven ability to translate AI technical outputs into clear business outcomes and financial return on investment.
Familiarity with data tools such as SQL, Python, and BI tools.
Financial modeling experience.
Experience leading AI governance or strategy development, or building an AI Center of Excellence.
Experience in B2B telecommunications.
MBA or advanced degree.
Strong communication skills.

Responsibilities

Develop repeatable value-creation frameworks, ROI models, value narratives, and collateral to measure the impact of AI adoption and the Personalization NBx and RTM program.
Lead, develop, and automate ROI, TCO, and value models and KPI scorecards.
Drive revenue growth and marketing efficiency through AI and Personalization use cases across Verizon Business Group marketing.
Partner with product owners to advance initiatives from ideation and business case development to measurable impact.
Ensure delivery against value targets, including financial impact, churn reduction, ARPU/ARPA increases, adoption rates, and AI model or agent performance.
Create business cases and report on revenue lift, cost savings, ROI, and operational efficiency.
Analyze trends to identify opportunities and bottlenecks and deliver insights aligned with product and feature goals.
Collaborate with cross-functional teams and product owners to translate business problems into AI-driven solutions and ensure alignment.
Champion adoption of AI tools and insights with product owners, and drive process improvements and best practices to improve engagement and scale AI use cases.
Establish governance for responsible AI and value measures.
Design, track, and optimize financial benefit-realization models, including incremental lift, cost avoidance, and lifetime value impact, for enterprise AI initiatives.

Benefits

Medical, dental, and vision coverage.
Short- and long-term disability insurance.
Basic and supplemental life insurance and AD&D insurance.
Identity theft protection, pet insurance, and group home and auto insurance.
Matched 401(k) savings plan.
Up to 8 company-paid holidays per year and up to 6 personal days per year.
Paid parental leave.
Adoption assistance.
Tuition assistance.
Other incentives and an award-winning total rewards package.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
Up to 15 days of vacation per year for newly hired employees, increasing with additional service.