Business Intelligence Manager

Verizon • Basking Ridge, NJ

1d • Hybrid

About The Position

As a Business Intelligence Manager on Verizon Business Marketing Value team, this role defines and drives measurable business value across Verizon Business Marketing for AI initiatives and the Personalization NBx and RTM transformation program. The manager works with product owners and stakeholders to ensure investments produce tangible financial and operational outcomes, including increased ARPU/ARPA, reduced churn, and positive ROI. The role spans business, data science, technology, marketing, and finance, with success measured by the ability to translate AI and transformation projects into business value.

The position develops repeatable value-creation frameworks, ROI models, value narratives, and collateral; leads and automates value models and KPI scorecards; and partners with product owners to advance initiatives from ideation and business cases through measurable impact. It tracks financial benefits and operational outcomes, analyzes trends and opportunities, supports AI adoption and process improvements, and establishes governance for responsible AI and value measurement.

This is a hybrid position with a defined work location, including work from home and at least three days per week in the office. The role is scheduled for 40 hours per week and requires willingness to travel approximately 10% of the time. The annual salary range is $86,000–$165,000, varying by location and job-related skills and experience; the position is incentive-based with potential to earn more.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
• Three or more years of relevant experience in consulting, marketing, analytics, or digital transformation.
• Experience developing and tracking business cases.
• Experience developing KPIs to measure program success.
• Experience managing cross-functional programs.
• Experience presenting up to the SVP level.
• Stakeholder management experience.
• Experience translating between business and technical teams.
• Experience with value engineering, value realization tracking, or benefit realization management frameworks in enterprise technology environments.
• Willingness to travel approximately 10% of the time.

Nice To Haves

• Working proficiency with AI platforms such as Anthropic Claude, Microsoft Copilot, or Google Workspace Studio.
• Proven ability to translate AI technical outputs into clear business outcomes and financial return on investment.
• Familiarity with data tools such as SQL, Python, and BI tools.
• Financial modeling experience.
• Experience leading AI governance, strategy development, or building an AI center of excellence (COE).
• Experience in B2B telecommunications.
• MBA or advanced degree.
• Strong communication skills.

Responsibilities

• Build and shape the value-creation function by developing repeatable frameworks, ROI models, value narratives, and collateral to help product owners and stakeholders understand and measure the impact of AI adoption and integration and the Personalization NBx and RTM program.
• Lead, develop, and automate ROI and total cost of ownership (TCO) models and KPI scorecards.
• Drive measurable revenue growth and marketing efficiency through AI and Personalization use cases across Verizon Business Group marketing.
• Partner with product owners to drive initiatives from ideation and business case development through measurable impact.
• Ensure delivery against defined value targets, including financial impact, churn reduction, ARPU/ARPA increases, adoption rates, and AI model or agent performance.
• Create business cases and report on revenue lift, cost savings, ROI, and operational efficiency.
• Analyze trends to identify opportunities and bottlenecks, and generate insights to support product and feature objectives.
• Collaborate with cross-functional teams and product owners to translate business problems into AI-driven solutions and ensure alignment.
• Champion adoption of AI tools and insights with product owners, drive process improvements, and promote best practices to improve engagement and scale AI use cases.
• Establish governance for responsible AI and value measures.
• Design, track, and optimize financial benefit-realization models, such as incremental lift, cost avoidance, and lifetime value impact, for enterprise AI initiatives.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance.
• AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives as part of the total rewards package.
• Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
• Incentive-based compensation with potential to earn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager