Manager, Business Intelligence

2020 Companies•Southlake, TX

4d•Remote

About The Position

2020 Companies is seeking a results-driven Manager of Business Intelligence Solutions to lead the creation of client reporting and dashboard solutions. The role works closely with clients to understand their needs and translate complex data into actionable insights that support business decisions. The manager oversees the full lifecycle of BI projects and collaborates with BI engineers to ensure dashboards align with client specifications. The position serves as the primary BI relationship partner for assigned clients and internal business leaders. It translates stakeholder needs into business requirements and prioritized work, maintains solution roadmaps, coordinates delivery, and manages quality, adoption, and ongoing service improvement. The manager also identifies opportunities to improve client service through automation, advanced analytics, AI-enabled capabilities, and more efficient BI practices, while aligning cross-functional teams and coaching team members.

Requirements

Bachelor’s degree in Business, Information Systems, Analytics, Computer Science, or a related field.
At least 5 years of experience in business intelligence, analytics consulting, or BI solution delivery.
Demonstrated success managing client relationships, engaging senior stakeholders, and leading cross-functional initiatives.
Working knowledge of BI platforms such as Power BI, data integration, data governance, and enterprise analytics concepts.
Ability to assess business implications and collaborate effectively with technical specialists.
Proficiency in Excel.
Working knowledge of Salesforce report building, SQL, and Python.
Strong relationship management, executive presentation, facilitation, and negotiation skills.
Ability to translate business needs into clear requirements and manage expectations, competing priorities, and escalations.
Ability to connect BI investments to business outcomes, manage scope and delivery risks, and guide stakeholders through prioritization and acceptance decisions.
Proven ability to influence across teams, manage multiple initiatives, and turn stakeholder feedback and emerging capabilities into practical improvements.

Responsibilities

Serve as the primary BI relationship partner for assigned clients and internal business leaders, building trusted relationships and understanding their goals, priorities, and service expectations.
Lead discovery sessions and business reviews with senior stakeholders to define business needs, success measures, priorities, and BI opportunities.
Communicate recommendations, delivery progress, risks, and tradeoffs in business terms; manage expectations and coordinate resolution of service concerns and escalations.
Translate stakeholder needs into clear business requirements, scope, acceptance criteria, and prioritized work for BI analysts, developers, and data engineers.
Maintain a BI solution roadmap for assigned accounts or business functions, balancing client commitments, business value, delivery capacity, and long-term needs.
Partner with technical leads to evaluate solution options, dependencies, and effort; align stakeholders on priorities and manage scope and timeline changes.
Establish delivery plans with milestones, owners, resource needs, and risks, and coordinate commitments with execution teams.
Manage the BI solution lifecycle from discovery and planning through development coordination, business validation, release, training, and ongoing service improvement.
Monitor delivery and service performance, surface risks, resolve cross-functional blockers, and keep stakeholders informed of decisions and recovery plans.
Partner with data and technical teams to confirm data availability, metric definitions, access requirements, and governance expectations.
Coordinate business validation and stakeholder acceptance; ensure solutions are accurate and fit for purpose and drive resolution of identified issues.
Lead adoption planning with business owners, including communications, training, and feedback; assess usage and outcomes to guide improvements.
Identify opportunities to improve client service and operational performance through automation, advanced analytics, AI-enabled capabilities, and efficient BI delivery practices.
Conduct recurring solution and service reviews to identify unmet needs, simplify processes, and prioritize enhancements based on business value.
Partner with analytics and technology leaders to evaluate and pilot capabilities, establish success criteria, and recommend broader adoption based on results.
Align account leadership, operations, BI analysts, developers, and data engineers around priorities, responsibilities, and coordinated delivery.
Coach team members on stakeholder communication, business requirements, and service delivery; promote accountability, knowledge sharing, and consistent client service.