Manager, Business Intelligence | Hospitality & Merchandise Insights

ASM Global•Orchard Park, NY

8d•$80,000 - $90,000•Onsite

About The Position

The Manager, Business Intelligence is a high-visibility, matrixed consulting role within Hospitality and Merchandise Insights. Embedded with operations across a portfolio of live music venues, the Manager partners with concessions, operations, and hospitality leaders to turn data into evidence-based decisions and operational impact. Supported by the Legends Global Insights center of excellence, this role promotes analytical quality and rigor while driving adoption of AI-enabled tools and operational best practices across the portfolio. The position is onsite in Orchard Park, New York. It involves building trusted venue relationships, delivering operator-focused analytics and reporting, supporting business reviews, identifying efficiency opportunities, and developing and validating AI-enabled analytical workflows. The salary range is $80,000–$90,000, commensurate with experience, skills, and qualifications.

Requirements

2–4 years of experience in analytics, business intelligence, consulting, or a client-facing role with a strong quantitative component.
Bachelor’s degree in business analytics, statistics, economics, or a related quantitative field, or equivalent demonstrated experience.
Proficiency in SQL and at least one analytical programming language, Python or R, for data manipulation, analysis, and workflow automation.
Hands-on experience with Tableau, Power BI, or equivalent data visualization tools, including building reporting products that operators use.
Demonstrated experience using AI tools, including large language models such as ChatGPT, Claude, or Copilot, as active components of an analytics workflow.
Ability to translate ambiguous business questions into structured analytical approaches and defensible recommendations.
Experience communicating complex findings to non-technical audiences in writing, visualizations, and live presentations.
Ability to demonstrate how data-driven work changed a decision or unlocked measurable value.
Self-starter with intellectual curiosity and a bias toward insight over reporting.
Comfort operating in a matrixed, hybrid environment.
Collaborative approach and willingness to co-create solutions with end users.
High standards for data quality and willingness to defend analytical quality.

Nice To Haves

Experience in hospitality or live entertainment.

Responsibilities

Build and maintain trusted relationships and develop knowledge of venues’ physical configurations, technology stacks, and decision-making cycles.
Serve as a strategic thought partner to concessions, operations, and hospitality leadership, translating data into evidence-based decisions.
Design and deploy pricing, product, placement, and promotion strategies.
Build and maintain reporting, visualizations, heat maps, and executive presentations to quality standards and for operator adoption.
Lead the monthly business review process and develop performance narratives explaining what changed, why it matters, and what action is warranted.
Analyze variable labor and cost-of-goods data to identify efficiency opportunities and develop solutions that improve margin without compromising the guest experience.
Complete high-impact ad hoc analytics projects with speed and quality.
Use AI tools to accelerate insight generation, reduce time-to-answer for recurring analyses, and create capacity for strategic work.
Design and build AI-enabled workflows that improve the speed, consistency, and scalability of Insights deliverables across the portfolio.
Validate AI-generated outputs for accuracy, relevance, and business fit while maintaining analytical rigor.
Partner with Legends Global stakeholders and the center of excellence to pilot, adopt, and scale emerging tools and best practices.