Manager, Bus Operations

Chicago Transit Authority • Chicago, IL

1d

About The Position

Manages, plans, and coordinates garage-level staff and bus operations in the assigned service area, ensuring safe, timely, clean, and high-quality transportation service. Works collaboratively with other managers to maintain service quality. Supervises and counsels employees, handles interviews and investigations related to absences, complaints, accidents, policy violations, and grievances, and determines or recommends corrective actions within Authority and Union guidelines. Monitors field performance, resolves service interruptions, coordinates emergency response, promotes safety, and identifies operational improvements. Assists the Senior Manager with garage operations, programs, staffing, and projects, and performs the Senior Manager’s duties in their absence. Hires, trains, develops, monitors, and evaluates staff, and recommends personnel actions for approval. The role is on call 24/7 for emergency response and may require 12-hour, seven-day shifts during emergencies.

Requirements

• Bachelor’s degree in business administration or a combination of education and experience relating to the position.
• Five years of experience as a Bus Operator, Bus Service Supervisor, or Bus Instructor, or five years in an equivalent management position.
• Three years of business process experience.
• Experience in conflict resolution and customer service.
• Experience interviewing employees regarding accidents, complaints, grievances, and disciplinary actions.
• Valid driver’s license.
• Maintain current Bus Safety Training certification.
• Maintain current Operating Certification.
• Complete Rail Safety Training and maintain current Rail Safety Training certification.
• Basic knowledge of bus transit operations and city layout.
• Basic knowledge of policies, procedures, or strategies that promote effective local public safety.
• Intermediate knowledge of business process management and administration and management principles.
• Advanced knowledge of customer and personal service principles.
• Advanced conflict-resolution skills.
• Intermediate computer skills, including word processing, spreadsheets, email, and database software.
• Organization, attention to detail, and ability to provide excellent customer service.
• Ability to prioritize customer needs, Authority requirements, and FTA regulations.
• Ability to remain calm and direct people during emergencies, function under pressure, and multitask accurately.
• Ability to tolerate extreme weather conditions and long, intense work periods without relief; stamina and strength to spread salt, troubleshoot equipment, and clear flooded viaducts.
• Ability to remain stationary for extended periods and continually operate a computer and other office productivity machinery.
• Exempt (Non-Union) employees must live within the CTA Statutory Service Area when hired or within six months of beginning employment at CTA.
• Ability to traverse subway, elevated, street-level right-of-way, and yard areas in various weather conditions; climb on and off trains and operate manual switches in the field.
• Ability to travel throughout the CTA service area and work around noise, dust, moving vehicles, and 600-volt DC electrical current.

Responsibilities

• Manage, plan, and coordinate garage-level staff and bus operations in the service area.
• Ensure safe, on-time, clean, and high-quality transportation service.
• Interview employees returning from absences and authorize their return to work; interview employees regarding policy or procedure violations, accidents, and complaints.
• Determine appropriate actions under Authority and Union guidelines, including recommendations for discharge, and maintain transportation personnel database information.
• Supervise and counsel employees regarding work assignments, performance, and procedures.
• Receive assigned union grievances, interview employees, meet with union representatives, prepare first-level grievance responses, and address routine union issues.
• Respond to interruptions and delays by organizing alternate routes, shuttles, and supervisor coverage; travel to accidents and emergencies to oversee personnel and operations.
• Promote safety through observation, safety audits, incident investigations, enforcement of regulations, and recommendations for corrective measures.
• Observe and evaluate operating staff and service supervisors in the field, address performance deviations, and determine corrective actions, including progressive discipline or additional training.
• Investigate violations of rules, regulations, and operating procedures and recommend corrective action.
• Observe operations and recommend service improvements; ensure vehicles are clean and safe and promote customer service.
• Coordinate service for special city events with CPD and interact with customers in the field to meet service needs.
• Assist the Senior Manager with development and administration of garage operations, programs, policies, goals, and objectives; plan and supervise staffing and track overtime.
• Perform Senior Manager, Bus Operations duties in the Manager’s absence; assist with vault operations, task forces, garage operations, and assigned projects.
• Hire, train, develop, monitor, and evaluate staff; review and recommend personnel actions for approval.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager