Bus Operations Training Manager
About The Position
The Bus Operations Training Manager leads the development, delivery, and day-to-day administration of bus operations training programs, including new hire, refresher, and remedial training and other assigned operator development activities. Reporting to the Assistant Director of Operations Training, the manager helps ensure bus operators and other assigned personnel receive effective, consistent, and compliant training that supports safe operations, quality customer service, and adherence to agency rules, procedures, and service standards. The position oversees bus operations instructional staff and training supervisors, manages training records and program documentation, and works with Bus Operations, Safety, and other internal partners to maintain qualification processes and continuously improve training programs. The manager helps align training content, instructional delivery, and trainee evaluation with operational requirements, safety expectations, ADA-related requirements, and agency goals. The role works in office, classroom, field-training, and bus operational environments. It may require occasional availability outside normal business hours to support training schedules, operational needs, special initiatives, or emergency response. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.
Requirements
- Knowledge of principles of training, motivation, supervision, and personnel management.
- Knowledge of curriculum planning, testing, and training program development principles and techniques.
- Knowledge of bus operating rules, procedures, practices, and regulations related to passenger operations.
- Working knowledge of ADA regulations and operations, including vehicle operations, safety, and training.
- Excellent oral and written communication skills.
Responsibilities
- Manage bus operations training programs for new hires and other assigned bus operator training activities.
- Help ensure training prepares employees to perform safely and professionally and comply with agency rules, procedures, and service standards.
- Oversee day-to-day training delivery, including classroom, behind-the-wheel, field, and other instructional components as applicable.
- Support continuous improvement of bus training programs to maintain consistency, effectiveness, and operational relevance.
- Support development, implementation, and revision of training manuals, guides, lesson materials, testing tools, and related instructional resources.
- Help ensure training content reflects current bus operating procedures, customer service expectations, ADA-related requirements, safety rules, and agency policies.
- Apply adult learning principles, training needs analysis, and instructional best practices to strengthen training quality and consistency.
- Present or support training delivery through a variety of methods and formats as needed.
- Supervise assigned bus operations training supervisors and instructional staff, providing direction, coaching, and performance oversight.
- Assign work, review performance, and help ensure schedules, work quality standards, and training expectations are met.
- Support onboarding, development, and consistency of instructional staff through coaching, feedback, and oversight of work practices.
- Reinforce professionalism, accountability, and safe training practices across the bus operations training team.
- Help ensure training records, attendance data, test results, instructor certifications, retraining requirements, and related documentation are accurate, complete, and current.
- Support qualification and requalification processes for bus operations personnel as assigned.
- Maintain documentation and administrative practices that support audit readiness, traceability, and internal compliance needs.
- Serve as a resource for training procedure development, quality assurance, and standardization efforts.
- Work with Bus Operations leadership, Safety, and other internal stakeholders to identify training needs, address performance gaps, and support operational readiness.
- Reinforce safe operating practices and report safety concerns through established agency processes.
- Monitor program effectiveness and training outcomes and support corrective or supplemental training when needed.
- Stay informed about developments in transit training, bus operations, customer service, and ADA-related operating requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
