Operations Training Manager

Nellis Auction•Enterprise, NV

About The Position

The Operations Training Manager owns functional training strategy for Nellis Auction warehouse roles across all locations. The role defines what team members need to learn, when and how they learn it, and how proficiency is verified from initial onboarding through cross-training and advancement. The manager develops and maintains curriculum for warehouse functions and processes and leads a certified trainer program to deliver consistent, effective training on the floor. The position partners with Industrial Engineering and Operational Excellence to keep materials aligned with current SOPs, process changes, and software updates. It also works with Regional Directors of Operations and site leaders to identify skill- or process-based performance gaps and coordinate targeted retraining. The role owns functional training content in learning systems administered by HR, including Paylocity LMS and QuinnAI, and reports on training completion, trainer coverage, proficiency, audits, and retraining impact. Based in Las Vegas at the Home Office, the manager is expected to spend at least 50% of working time in warehouse locations observing, auditing, and coaching. The role may involve occasional travel to out-of-market locations and new site launches, and requires schedule flexibility to support training across all shifts.

Requirements

At least 5 years of experience in training, learning and development, or operations in warehousing, distribution, fulfillment, re-commerce, retail, or a comparable high-volume environment.
At least 2 years owning training programs across multiple sites or shifts.
Proven experience designing curriculum and training materials from scratch, using instructional design methods such as ADDIE or similar.
Demonstrated experience building and running a train-the-trainer or certified trainer program.
Experience administering or owning an LMS.
Track record of using operational data to identify training gaps and measure training impact.
Strong facilitation and presentation skills, with credibility to train and coach frontline team members, trainers, and site leaders.
Excellent written communication skills for producing clear training guides and assessments.
Proficiency with MS Office and Google Workspace, including intermediate to advanced MS Excel skills.
Ability to influence and drive change across multiple locations and leaders without direct authority.
Excellent organizational skills and ability to manage multiple projects and priorities.
Critical thinking, active listening, proactive work habits, sound judgment, and decision-making skills.
Familiarity with the Kirkpatrick model.
Must spend at least 50% of working time in warehouse locations, with occasional travel to out-of-market locations and new site launches.
Schedule flexibility to support training across all shifts.
Ability to lift, carry, push, and pull up to 50 lbs occasionally.
Ability to stand, walk, bend, reach, twist, and stoop for extended periods of 10 to 12 hours.
Ability to sit for extended periods while using multiple computer systems and screens, for 8 to 10 hours depending on schedule.
Manual dexterity and accurate typing speed for multi-system data entry.
Manual dexterity to operate warehouse equipment and tools used in training demonstrations.
Physical ability to work in varying hot and cold environmental conditions.

Nice To Haves

Bachelor's degree in Education, Organizational Development, Business, Operations Management, or a related field; equivalent experience will be considered.
Paylocity LMS experience.
Comfort adopting AI-enabled learning tools such as QuinnAI.
Professional training certification such as ATD CPTD/APTD or similar.
Bilingual ability in English and Spanish.

Responsibilities

Build and own the functional training strategy for warehouse roles across Nellis's locations, aligned with the enterprise Training Strategy and Framework.
Define role-specific learning requirements, timing, and proficiency verification from first-shift onboarding through cross-training and advancement.
Maintain a prioritized training roadmap aligned with operational priorities, network growth, and peak hiring.
Design, build, and maintain warehouse training curriculum, including safety onboarding, role-based learning paths, trainer guides, practical exercises, knowledge checks, and sign-off criteria.
Coordinate with HR to connect orientation and company onboarding with functional onboarding without gaps or overlap.
Set standards for selecting certified trainers and run train-the-trainer development, certification, observation, recertification, and decertification processes.
Ensure each location has sufficient certified trainers for its roster, shifts, and growth.
Audit live training sessions and training records across the network and evaluate effectiveness using the Kirkpatrick model and indicators such as time to proficiency, pass rates, retention, quality, and productivity.
Adjust training content, delivery, or trainer coaching based on effectiveness data.
Partner with Industrial Engineering and Operational Excellence to translate SOP, process, and software changes into updated training materials, trainer communications, and recertification for affected team members.
Maintain version control so current training materials are used at the point of work.
Work with Regional Directors of Operations and site leaders to distinguish skill- or process-based performance gaps from leadership-related gaps; own targeted retraining for skill- or process-based gaps and refer leadership-related issues to the Leadership Development Manager.
Participate in quarterly site performance reviews with Leadership Development and Operations leadership and track retraining's impact on performance metrics.
Own functional and operational training content in learning systems, including building and assigning courses, tracking completions and certifications, and reporting compliance.
Partner with the Leadership Development Manager on shared learning-system standards, including course naming, version control, templates, and branding.
Identify shortcomings in learning tools and recommend improvements supported by a business case.
Develop training plans for new site openings, new shifts, and expansions, ensuring local certified trainers and trained teams are in place before launch.
Partner with HR and Safety to ensure required training, including forklift certification and workplace safety training, is delivered, documented, and renewed on schedule.
Report training program health to the COO and operations leadership, including completion, trainer coverage, time to proficiency, audit results, and retraining impact.
Coordinate with Recruiting, HR, Leadership Development, and site leadership to align onboarding, hiring waves, and training capacity.
Help shape the future structure and scaling of the training function as the network grows.