Operations Training Manager

DECIEM•Whitman, PA

About The Position

Estée Lauder Companies is seeking an experienced Training Operations Manager for Whitman Laboratories, a prestige beauty manufacturing site. The role leads site-wide learning, training and capability, ensuring employees have the knowledge, skills and behaviours to work safely, compliantly and effectively. It shapes and delivers the training and capability strategy to support operational excellence, workforce readiness and future business needs, working closely with Operations, Quality, Engineering, EHS and HR. The position leads training strategy and capability development; develops competency frameworks, learning pathways and development programmes; and identifies skills needs and aligned training plans. It leads and develops staff involved in training delivery, ensures training systems and records meet GMP and other applicable requirements, and maintains audit readiness. It also oversees needs analysis, learning solutions, LMS governance, training records and reporting, while using data and continuous improvement to strengthen training effectiveness and operational performance.

Requirements

At least 5 years' experience in Training, Learning & Development or Operational Excellence.
At least 3 years' leadership experience, including managing training teams, trainers, coordinators and/or subject matter experts.
Strong understanding of adult learning principles and instructional design.
Experience developing and implementing competency-based training frameworks.
Knowledge of GMP, Health & Safety, Quality Systems and compliance requirements.
Strong experience managing Learning Management Systems.
Experience managing training matrices, competency frameworks and digital learning records.
Strong data analysis, reporting and dashboarding skills.
Excellent stakeholder management skills and confidence working at all organisational levels.
Strong continuous improvement, problem-solving and project management capability.

Nice To Haves

Manufacturing-environment experience.
Cornerstone Learning Management System experience.
A professional qualification in Leadership & Management.

Responsibilities

Lead the site's training and capability strategy to support operational objectives.
Develop competency frameworks, learning pathways and development programmes.
Identify current and future skills requirements and develop training plans aligned with business needs.
Lead, coach and develop Training Coordinators, Coaches, Process Team Leaders, Warehouse Supervisors and trainers involved in training delivery.
Drive consistent, high-quality training across departments and shifts and develop trainers and subject matter experts.
Ensure training systems, records, assessments and qualifications comply with GMP, Health & Safety, Quality, Regulatory and company requirements.
Maintain training documentation and audit readiness, serving as the site's key contact for training-related audits and inspections.
Monitor training effectiveness and address identified gaps and risks.
Conduct training needs analysis, competency assessments and skills-gap reviews.
Partner with operational leaders to identify capability requirements and appropriate learning solutions.
Oversee classroom, on-the-job, coaching, digital and blended learning programmes, keeping materials current and effective.
Manage governance of the site's Learning Management System and ensure training requirements and records are accurate and compliant.
Oversee training matrices, competency frameworks and digital learning records.
Develop reports and dashboards on training compliance, workforce capability and effectiveness; use data to identify trends, risks and improvement opportunities.
Build relationships across Operations, Quality, Engineering, EHS, HR and external partners, and advise managers and employees on training and capability matters.
Lead continuous improvement initiatives to improve training efficiency, employee capability and operational performance.
Support cross-functional projects, digitalisation, site transformation and operational excellence programmes.