Operations Training Manager

Cret•Las Vegas, NV

3d•Onsite

About The Position

The Operations Training Manager owns functional training for warehouse team members across Nellis Auction’s locations. The role sets the network-wide training strategy, defines learning and proficiency standards for warehouse roles, develops and maintains curricula, and operates the certified trainer program. It partners with Industrial Engineering and Operational Excellence to translate current SOPs, process changes, and software updates into effective training, and works with Regional Directors of Operations and site leaders to address performance gaps through targeted retraining. The manager is based in Las Vegas at the Home Office and is expected to spend at least 50% of their time in warehouse locations observing, auditing, and coaching. Responsibilities also include measuring training effectiveness, maintaining functional training content and records in learning systems such as Paylocity LMS and QuinnAI, preparing training for new sites and shifts, supporting required safety and compliance training, and reporting program health to the COO and operations leadership. The role collaborates with HR, Safety, Recruiting, Leadership Development, and site leadership as the training function scales.

Requirements

At least 5 years of experience in training, learning and development, or operations in warehousing, distribution, fulfillment, re-commerce, retail, or a comparable high-volume environment.
At least 2 years owning training programs across multiple sites or shifts.
Proven experience designing curriculum and training materials from scratch, using instructional design methods such as ADDIE or similar.
Demonstrated experience building and running a train-the-trainer or certified trainer program.
Experience administering or owning a learning management system.
Track record of using operational data to identify training gaps and measure training impact.
Strong facilitation and presentation skills, including the ability to train and coach frontline team members, trainers, and site leaders.
Excellent written communication skills, including the ability to create clear training guides and assessments for first-week team members.
Proficiency with Microsoft Office and Google Workspace, including intermediate to advanced Microsoft Excel skills.
Ability to influence and drive change across multiple locations and leaders without direct authority.
Excellent organizational skills and ability to manage many projects and priorities.
Critical-thinking, active-listening, proactive work, sound judgment, and decision-making skills.
Familiarity with the Kirkpatrick model.
Ability to spend at least 50% of time in warehouse locations, travel occasionally to out-of-market locations and new site launches, and flex schedules to support training across all shifts.
Ability to lift, carry, push, and pull up to 50 pounds occasionally.
Ability to stand, walk, bend, reach, twist, and stoop for extended periods, including 10- to 12-hour shifts.
Ability to sit for extended periods while working across multiple computer systems and screens, including 8- to 10-hour shifts depending on schedule.
Manual dexterity and accurate typing speed for multi-system data entry.
Manual dexterity to operate warehouse equipment and tools used in training demonstrations.
Physical ability to work in varying hot and cold environmental conditions.

Nice To Haves

Bachelor’s degree in Education, Organizational Development, Business, Operations Management, or a related field; equivalent experience will be considered.
Paylocity LMS experience.
Comfort adopting AI-enabled learning tools such as QuinnAI.
Professional training certification such as ATD CPTD/APTD or similar.
Bilingual in English and Spanish.

Responsibilities

Build and own the functional training strategy for warehouse roles across the company, including learning paths, timing, and proficiency verification.
Maintain a prioritized training roadmap aligned with operational priorities, network growth, and peak hiring needs.
Design, build, and maintain curriculum for warehouse functions, including safety onboarding, role-based learning paths, trainer guides, practical exercises, knowledge checks, and sign-off criteria.
Coordinate with HR to connect company orientation and onboarding with functional training.
Set standards for certified trainers and run the train-the-trainer program, including trainer development, certification, observation, recertification, and decertification where needed.
Ensure each location has sufficient certified trainers for its roster, shifts, and growth.
Audit live training sessions and training records across locations and measure effectiveness using the Kirkpatrick model and relevant operational indicators.
Improve training content, delivery, or trainer coaching when audit results or performance data indicate gaps.
Partner with Industrial Engineering and Operational Excellence to update training for current SOPs, process changes, and software updates; communicate updates and recertify affected team members.
Maintain training-material version control so current content is used at the point of work.
Work with Regional Directors of Operations and site leaders to distinguish skill- or process-based performance gaps from leadership-related issues, own relevant retraining, and refer leadership gaps to the Leadership Development Manager.
Participate in quarterly site performance reviews with Leadership Development and Operations leadership and track the effects of retraining.
Own functional and operational training content in learning systems, including building and assigning courses, tracking completion and certifications, and reporting compliance.
Partner with the Leadership Development Manager on shared learning-system standards for naming, version control, templates, and branding.
Identify shortcomings in current learning tools and recommend improvements supported by a business case.
Develop training plans for new site openings, new shifts, and expansions, ensuring local trainers and teams are ready before launch.
Partner with HR and Safety to deliver, document, and renew required training, including forklift certification and workplace safety training.
Report training completion, certified trainer coverage, time to proficiency, audit results, and retraining impact to the COO and operations leadership.
Coordinate with Recruiting, HR, Leadership Development, and site leaders to align hiring waves, onboarding, and training capacity.
Help shape the future structure and scalability of the training function.
Spend at least 50% of work time in warehouse locations, with occasional travel to out-of-market locations and new site launches.