Manager Bronze Marker Operations

SCI Shared Resources•Houston, TX

4d•Onsite

About The Position

This role manages the Bronze Memorial and Storage Department, ensuring bronze marker orders are designed to customer specifications and stored accurately. The manager leads a team of customer service specialists, designers, and project support staff.

Requirements

High school diploma or equivalent.
Four (4) years applicable work experience in managing operations.
Two (2) years customer service experience required.
Two (2) years supervisory experience required.
Efficient team management skills.
Good knowledge of operations management.
Strong knowledge of process improvement.
Highly detail oriented with a careful eye for quality control.
Advanced Microsoft skills a plus.
Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints.
Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups.
Excellent critical thinking and problem solving skills.
Diplomacy and influence skills, conflict management skills.

Nice To Haves

Bachelor’s degree in Business Administration or related field preferred.
Funeral industry experience preferred.

Responsibilities

Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows related to Bronze Marker operations.
Establish production KPIs and conduct quality assessments to achieve productivity targets, eliminate errors, and deliver excellent customer service.
Manage needs of internal and external customers.
Work closely with location management and other field associates to ensure customers’ needs are met effectively.
Lead, motivate, and support team within a time-sensitive environment.
Plan, assign, and direct work of the team.
Troubleshoot and resolve escalated issues for the Department.
Collaborate with cross-functional teams to improve proprietary tools and systems.
Work with leader on business initiatives, budgeting and other special projects when needed.
Responsible for the hiring, development and career pathing for all team members.
Ensure proper training and education so associates can be successful in their roles.
Establish professional relationship with team to drive strategic business initiatives.
Effectively and efficiently address concerns, conflicts and scheduling needs.